Norm Reeves Honda Vista Auto Repair Service

She was professional and thorough. Excellent job.

Best customer serivice

I was charged 522 for a key fob which was outragous. I won't be coming back and we will never buy another honda.

Josue Villegas was very helpful. Informed us as to what needed attention but also no pressure to complete it all at once. Already working on a time to bring the car back in for some of the recommended services.

Great job

Jesse has always been top notch! Efficient, informative, friendly, helpful! A pleasure to deal with.

Sal was great. Friendly and welcoming.

Jessica was so helpful and great in every way!

Started off with a chat session that was unpleasant. I’m happy that a different rep reached out via email. I expressed my disappointment and was told that she will take care of me. I needed a spare key. After making sure my vin number matched the key in stock, she made an appointment for me. When I got there I was told that the key needed was not in stock and was told to come back the next day at first. Good thing the service rep called parts again and double checked because it was on hold. At the end, I got my spare keys but there were way too many bumps along the way. I feel it would have been much smoother 1 with better communication between service and parts, 2. Train your chat personnel to stand on the customers’ side and be more empathetic. In my case, when I was told that the parts dept will get back with info needed, I specifically asked if it would be within the hour or by the end of the day so that I can plan the day accordingly. Instead of answering my question, David C kept asking for my personal information such as email address and phone number. I was not about to give that info to someone I don’t want to do business with. At the end, he ended the conversation before I could even ask him another question. So, I was not completely satisfied. I hope this was helpful to better your service. You have a wonderful location and a beautiful dealership.

She’s so good at what she does. Very good customer service and knows about cars! Love her knowledge about the Honda vehicles. I switched from DCH Honda to Vista because of her.

As always Josue Villegas is my go to service advisor, I come to this Honda to get maintenance or anything that concerns me because I know Josue is going to take care of me. If he wasn’t here I’d go to the Escondido Honda because it’s a lot closer to me.

Great customer service really enjoyed working with her!

Great service, friendly chat, no confusion, no hassles, just an excellent experience!

Sal is excellent that is why I returned. I was so upset during the Covid season with the smelly car wash that I went to Carlsbad. Carlsbad did not have car wash so I tried again and met Sal who helped me with my problems. Prices are high at Honda. You should give better prices for seniors especially one who makes minimum salary. Many neighbors have recommended a good mechanic in the area. Cheaper than Honda.

Everything was great

Good job.

Sal was professional, tentative, he listened well and made the whole transaction simple and easy! Thank you ???? Sal!

excellent customer service

Very professional, knowledgeable and friendly.

Mr. Sal Lua was extremely professional, helpful and went above and beyond to answer all of my questions; providing me the guidance towards the importance to repair and to service my car. Big applause to Sal and team. Long N