The service representative Jesse was polite, friendly and helpful. That norm Reeves Honda would repair a flaw for free was an unexpected treat. The restrooms are very clean floor. People would come up politely and not hassle me just to look at the floor models of Honda cars, which are outstanding to say frankly The soda pot machine prices were fair. The Honda T-shirts were overpriced. I thought it was chilly today and that I would look at a pullover to buy if I got really cold but when I saw the price, I said no way, maybe get a contractor to do lower priced clothing merchandise with Honda symbols That I got a check up for my car and a recommendation for future breaks was very helpful and surprising that my safety and my happiness with performance of my car was done for me by the service department. I can’t speak highly enough of Norm Reeves Honda I live in Rancho Bernardo. The drive is pretty long But very worth it. Thank you very much Norm Honda.
4/12/2025
Fred C. VERIFIED CUSTOMER
thanks
Ernesto is the go too guy when i go there...
knows and cares about all needs of my honda
and treats customers like how a company should be..
confidence ,sucessfully, and with satisfaction...just my opinion...
4/12/2025
Rose H. VERIFIED CUSTOMER
Sal was ver knowledgeable and personable. Explained what services were needed, costs involved and the time it was going to take. He also set up a rental car which was much appreciated.
4/12/2025
Kathy L. VERIFIED CUSTOMER
Ernesto was friendly and polite. He explained everything clearly both before and after the service. The car service was completed within the promised time. A very good experience overall.
4/12/2025
Neremiah C. VERIFIED CUSTOMER
Ernesto is one of the top if not the top Honda service advisor that I have worked with in over 13 years as a Honda owner. I regularly go to Honda service centers for my vehicle and Ernesto stands out amongst the rest. He is kind, professional, knowledgeable, understanding, and trustworthy. He is the epitome of who service advisors should strive to emulate. Thank you Ernesto!
4/11/2025
Toshi T. VERIFIED CUSTOMER
Ernesto was kind and provided excellent customer service.
4/11/2025
Marie H. VERIFIED CUSTOMER
Your service team is the best!!!!!
4/11/2025
Shante G. VERIFIED CUSTOMER
Mr. Lua was very professional and gave amazing customer service! I will definitely be servicing my vehicle here from now until we PCS. My husbands vehicle too. Thank you again!
4/11/2025
Ron C. VERIFIED CUSTOMER
Ariel was awesome. Helpful, knowledgable
Explained everything that was going to happen
with my car.
Thank you.
4/11/2025
Kacella B. VERIFIED CUSTOMER
Always great service
4/11/2025
Denise H. VERIFIED CUSTOMER
Ariel is the Best!!!
She doesn’t hesitate to go above and beyond!
10 ⭐️s all around!!
4/10/2025
Laura E. VERIFIED CUSTOMER
My service representative was great. The guests WiFi was not useful, but no reflection on your representative.
4/10/2025
Rachelle N. VERIFIED CUSTOMER
John was very patient, kind and thorough.
4/10/2025
Fred C. VERIFIED CUSTOMER
ok thank u ..
4/10/2025
Sharon N. VERIFIED CUSTOMER
Thank you!
4/10/2025
Paula M. VERIFIED CUSTOMER
I’m so happy with the service Ernesto provided. He was sooo nice and explained how the process of diagnosing my vehicle was like. He completely understood my financial situation and was very helpful. Will 100% recommend him and will 100% go back with him!
4/10/2025
Margarita R. VERIFIED CUSTOMER
Good service friendly and explain everything well thank you
4/10/2025
Katherine C. VERIFIED CUSTOMER
Great service and friendly employees!!
4/10/2025
Glenn D. VERIFIED CUSTOMER
John Beck is the best service representative that I have seen in many years. Very professional with a can-do attitude. He and your technicians quickly found a solution to my vehicle issue and I was back on the road in no time. Great job John B!!!
4/9/2025
Carol M. VERIFIED CUSTOMER
The AC is not longer frigid cold. Very noticeable from time of purchase. The response returned to me is: AC is fine compared to other vehicles. Very generic and meaningless. Comparison is not service. I only know about my brand new vehicle. TOTALLY UNACCEPTABLE SERVICE. FIX MY AC.