Norm Reeves Honda Vista Auto Repair Service

Clean shop and waiting area. Easy to schedule and great catch on current maintenance needs that need to be scheduled. Thanks!

Thank you Jesse Herrera for the great service.

Always well taken care of.

Ms. Ariel was incredibly helpful and understanding. She quickly grasped my situation and resolved it right away. Excellent customer service!

Ramez was very kind, patient, and explained things thoroughly. He was communicative on updates with my car. I really appreciate him coordinating transportation for me.

He is very professional and honest

Ernesto is great… welcoming,informative and reliable. Very happy with him taking care of ny service

Explained everything. Completed on time.

Jessica is professional and knowledgeable.

I came in for a recall appointment. It took about an hour and a half which was expected. I then recieved a text about maintenance that needed to be addressed (changing the cabin air filter). I clicked approve so that the maintenance could be completed, but after submitting the approval via my phone, I was immediately taken to the desk to sign papers and get my keys back. Only the recall was taken care of, but I was assured that the cabin air filter change could wait until the next visit with my oil change. I left and later took a closer look at the copy of the inspection I received- it had a note under the cabin air filter change saying “rodent nest” which was not mentioned to me whatsoever. I immediately went to an auto parts store to purchase a cabin air filter to change myself. When changing it myself, I was appalled. The cabin air filter had rodent feces and giant gaping holes where the rodent had eaten away at the cabin air filter. I don’t know why I was not called during my appointment earlier so it could be changed then and there. This is a health hazard and I am glad I read the paperwork closer and changed it myself, or else I could have gotten sick. This is unacceptable. Not to mention when I arrived, I watched an employee put a car in neutral instead of park, leading it to hit another vehicle right in front of me.. it didn’t seem like they cared or documented the incident either. I’m very unsatisfied and do not trust my car to be taken care of at this Honda location anymore.

John Beck is the best service advisor I have ever had. He is an exemplary employee.

Efficiency and kindness

Eduardo was very good. I had an appointment at 10:30 am. I came in to get an oil change and ended up getting transmission and brake fluid changed also. Why did it take 4 hours?! So appointments are pointless.

John was very knowledgeable and professional. He answered all my questions appropriately.

Car returned with tire pressure system monitoring error. Customer now has to return to shop.

Ariel was fantastic and very helpful. Very good experience.

Amazing service when arriving and estimated time of completion was on the dot

Service is always fast and easy to deal with. I can always count on getting my service done in the time promised

He did fantastic.

He answered all of my questions and was very attentive. It was a pleasure to visit your store today.