I recently had my Enclave in for service, which was an excellent experience with James. At that time I asked him about some minor scratches on my wheel well trim and front bunker. I thought it needed body work to fix. He told me there was a technique to refinish the plastic material and then set me up with a separate appointment. I just picked up the car and it looks like when I first drove it off the lot! James' knowledge and my confidence in him allowed this to happen. The job was done on time and perfectly. James is totally knowledgeable and a pleasure to deal with.
10/22/2020
Patrick V. VERIFIED CUSTOMER
My wife had her car in for warranty paint work and when she picked the car up, it was not washed...
10/22/2020
Brian W. VERIFIED CUSTOMER
Seth was very helpful and great communicating with us through the process.
The office space is way lower quality that the space where we bought the car in summer 2019. Needs nice upgrade!
Thanks!
10/22/2020
Richard G. VERIFIED CUSTOMER
Unfriendly staff especially for my first visit,,,no one greeted me and I had to seemingly wait,,,also my car was delivered to me at exit point with dirty finferprings and spots,,,, I also did no get a walkthrough prior to handing over my keys for the oil change,,,,I would at least expect a phone call to discuss wget her I will return to service my Cadillac,,,****-****-xxxx,,Richard
10/22/2020
Patricia W. VERIFIED CUSTOMER
I know that it is said that car dealership doesn't have enough staff to provide a car wash, as it could have been as simple as a coupon.
Dan did a great job in keeping me informed about my car.
10/22/2020
Ken S. VERIFIED CUSTOMER
Jay was great!
10/22/2020
Ruth Ann. VERIFIED CUSTOMER
Don’t know what precipitated you’re move but definitely don’t like the new
facility. Waiting room smaller and when walked around looking at new cars
(only to pass 2 hr. wait for oil change), noticed no prices on cars. Just the whole
experience was different but was satisfied with work done.
10/20/2020
Patrick M. VERIFIED CUSTOMER
Treated professionally! Thank you
10/20/2020
Donald K. VERIFIED CUSTOMER
Everything was perfect
Start to finish.
10/20/2020
Mark R. VERIFIED CUSTOMER
Thank you James for a job well done.
10/18/2020
Sherri M. VERIFIED CUSTOMER
Dan was kind, efficient and took care of my vehicle even though the dealership was very busy. THANK YOU Dan for being such a superstar and from here on out you will be my go through advisor.
10/17/2020
Steven S. VERIFIED CUSTOMER
Sold service communication and resolution of issue. Car was spotless when we picked it up
10/17/2020
Tracy T. VERIFIED CUSTOMER
Jay was very helpful and informative. Also, both my drop off and pick up were fast and easy.
Well done!
10/17/2020
Martin S. VERIFIED CUSTOMER
Jim is a true professional.
10/17/2020
Carl E. VERIFIED CUSTOMER
Truck has same problem
10/16/2020
Gary W. VERIFIED CUSTOMER
Top of the line, always, he deserves a raise, like a young old friend
10/16/2020
Lisa G. VERIFIED CUSTOMER
Dan was great helping me and communicating everything that was happening. I felt like I was being taken care of thank you.
10/16/2020
Andrew L. VERIFIED CUSTOMER
Great job
10/16/2020
Teresa M. VERIFIED CUSTOMER
Jay was very patient and helpful in getting to work on my car done as quickly as possible because I had another appointment later in the morning.
10/16/2020
Floyd G. VERIFIED CUSTOMER
James Shriver has always been courteous, professional, and responsive to our needs. He has been a pleasure to work with, and is why our family chooses to service our 2014 Enclave and other Buick vehicles with Buick/GMC/Cadillac of Carlsbad. We look forward to doing business in future. Thank you.