Using covid as an excuse for no car wash with svc was not appreciated..., really. Make appropriate accommodations and give your svc customers the service they deserve... come on. Norm Reeves.., really
Everything else was fine.., it was mgnt’s direction to not complete the svc experience with not car was.., cheap out NR.., not appreciated
4/10/2021
Anjuli W. VERIFIED CUSTOMER
Your service people are great. The car is not. I loved my old odyssey. This new one is a lemon. I was approached by a lawyer to join a class action lawsuit because multiple owners on the 2019 Odyssey are not happy they all received lemons. I’m thinking of joining the lawsuit. I’m tired of the service people just shrugging their shoulders and saying that’s the way the car was made. The old Odyssey was great, so I know Honda can do better.
4/10/2021
Martin L. VERIFIED CUSTOMER
Thankyou for the excellent car service
4/10/2021
Abhinav K. VERIFIED CUSTOMER
Good service delivered and Omar was professional on his part.
4/10/2021
Christine C. VERIFIED CUSTOMER
Sorry I put no by accident, Mark did an excellent job.l
4/10/2021
Anthony M. VERIFIED CUSTOMER
Great service from Dominic. Friendly and professional
4/10/2021
Julia M. VERIFIED CUSTOMER
Service and advisor was exceptional.
4/10/2021
Thomas M. VERIFIED CUSTOMER
Took my car in for AC fix and oil change on Thursday at 10:40AM and was told at 2/3pm that it may or may not have to stay overnight but Nathan would let me know. He did not follow up (I called and texted multiple times). This morning (Friday) I called to get a follow up since I had an appointment and plans in LA (which had to be canceled). Later today I was helped by Marc since Nathan was out of office. When I when to get my car back, they had not done the oil just the AC. Nate had supposedly misunderstood and thought I needed “ my oil for my AC fixed” which makes no sense...So I had to wait another hour to get my oil change. In conclusion, a lot of my time was wasted. Service wise, Marc was very helpful Nate was not.
4/10/2021
Jose P. VERIFIED CUSTOMER
Nathaniel was one of the most helpful and caring people I have ever met.
Professional and knowledgeable from beginning to end.
A 10 stars for me.
Jose P
4/9/2021
Dennis C. VERIFIED CUSTOMER
Nate provided excellent customer service. I was extremely happy with the experience.
4/9/2021
Paul C. VERIFIED CUSTOMER
Excellent service
4/9/2021
Blake A. VERIFIED CUSTOMER
Honda was busy that day, and I had a few questions, but Mark took the time to answer my questions and show me a diagram to make it crystal clear.
I appreciated this.
4/9/2021
Patrick S. VERIFIED CUSTOMER
Kevin was wonderful! He spent extra time adjusting a rear door I've been having trouble with due to a strong wind incident. I really appreciated that. He also reassured me of the 100k millage tune up work that needed to be done by walking me through all the parts and procedures. Great work at Norm Reeves Honda Irvine service department!
4/9/2021
Jan C. VERIFIED CUSTOMER
The service agent was outstanding. He explained everything to me and offered the only service I really required. He was extremely courteous and helpful and my service was completed in a reasonable length of time
4/9/2021
Philip S. VERIFIED CUSTOMER
Nathan is very busy but I enjoyed the service and I think he did a fine job
4/9/2021
Bruce S. VERIFIED CUSTOMER
Mitch was outstanding and exceeded all expectations
4/9/2021
Eric M. VERIFIED CUSTOMER
Dominick quickly and professionally took care of the issue.
4/9/2021
Shanelle D. VERIFIED CUSTOMER
Mark was helpful, kind and informative.
4/9/2021
Juan M. VERIFIED CUSTOMER
Excellent service
4/9/2021
Jason S. VERIFIED CUSTOMER
No problem with the service, rather the services were significantly overpriced so we ultimately decided to go elsewhere.