Thank you Nathaniel, I was very satisfied with your work and how prompt my car was serviced. Will definitely bring my car at Norm Reaves from Irvine.
Thank you!
2/4/2025
Marcae T. VERIFIED CUSTOMER
Michael Fernandez the service advisor I worked with yesterday actually listened to my concern and the diagnosis was 100% accurate and confirmed my suspicions on my car that I have held since an aftermarket repair shop performed a repair in which my car had not ran the same since, and it was music to my ears because of what I had known/felt to be true and had been missed or not taken into consideration with previous advisor’s dealt with, Michael’s and techs diagnosis was the root of the problem and not an upsell which would not have corrected the problem, thank you Michael, thank you technician, thank you Service manager, given that diagnosis I was able to work out a deal on a newer vehicle with the dealership Norm Reeves Honda and am pleased overall
2/4/2025
Nancy R. VERIFIED CUSTOMER
Arbenz is one of the best service advisors you have since our favorite Matthew left. He’s honest and tells it like it is. I highly recommend him and therefore Norm Reeves.
2/4/2025
Nolan Quentin. VERIFIED CUSTOMER
Nathaniel is very trustworthy and a great communicator. He told me exactly what my car needed and the reasoning for prices. Nathaniel was very friendly and transparent about the repairs that would occur in the future as well. I highly recommend him!
2/3/2025
Carlos F. VERIFIED CUSTOMER
Everything went great
2/3/2025
Kathleen M. VERIFIED CUSTOMER
My car was serviced and completed before the allocated time.
My Service Advisor, Jacob James provided outstanding
customer service.
2/3/2025
Parvin J. VERIFIED CUSTOMER
He gave me the best service
Thank yyou Nathaniel Arce
2/3/2025
James M. VERIFIED CUSTOMER
Brandon did an excellent job. First time for service at Norm Reeves.
2/3/2025
Eric T. VERIFIED CUSTOMER
Easy to do business and great customer service.
2/3/2025
Francisco P. VERIFIED CUSTOMER
Good service
2/3/2025
Barbara B. VERIFIED CUSTOMER
You are welcome.
2/3/2025
Janet M. VERIFIED CUSTOMER
The work was done timely. Much better wait time than in the past. I stopped servicing my car at your dealership because the wait was rediculous. Glad things have improvedas RSM Honda was a little far away.
2/2/2025
Olivia P. VERIFIED CUSTOMER
always nice workers and fast service !
2/2/2025
Michell I. VERIFIED CUSTOMER
As my first service maintenance and dealing with Honda, I was very pleased with the service.
2/2/2025
Cynthia N. VERIFIED CUSTOMER
Michael is very patient with me, answering all of my questions in a very nice and clear way that I can understand. Very good customer service.
2/2/2025
Bruce S. VERIFIED CUSTOMER
Arbenz provided exceptional customer service. I will definitely brig my car back for future service, and repair if needed. It was a pleasure working with him.
2/2/2025
Steven T. VERIFIED CUSTOMER
Gerardo couldn’t have been any nicer, Excellent ????