Norm Reeves Honda Superstore Irvine Auto Repair Service

Matthew was polite and helpful. He kept me informed about my vehicle’s repair progress. It was a pleasure doing business with him.

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Arbenz & Matthew were very helpful in the process of getting our Honda taken care of. Thank you ???? Deborah Safari

Arbenz Anton is an absolute professional. If I need any service on my car, I only work with him. He is a stellar example of a service advisor.

Arbenz was great he is a keeper

Ryan was so helpful and giving him very excellent in accommodating what is needed done to my car,,, rate 1-10 giving him 10 highest!

I am very happy with the service at Honda Omar is great, always give the best service Polite, friendly and helpful thank you.

Your service advisor was one of the best service advisor ever had to deal wit

Thank you

I came in because I needed the following service on my vehicle: both shock replacement, alignment, brake pad and brake fluid replacement. I had a coupon for spend 650 get 75 off plus rental and also a coupon for spend 300 get 35 off. I inform the service technician that I understand I can only use one coupon at a time. I told him I would separate the service into two and will come back at the end of the month for the second one so I can use both coupon. That when he ask the manager for an approval to use both coupon for a total off 110 off plus rental. Which was very nice of him. The vehicle was supposed to be ready by Friday I got a call saying one of the shocks was missing so they had to order it and it won’t be ready until Saturday. Saturday comes I get a call from another technician saying there was some communication issues so the vehicle won’t be ready until Monday and that they would take an additional 100 off. Come Monday the vehicle was not going to be ready until Tuesday. I came in on Tuesday to pick up my car and was informed the most they can discount was 10% on labor and parts only. Not only did I not get the discount that was verbally promise but also had to come back and forth several time and it took 4 days longer to get my vehicle service. Next time I will go with my gut and separate out the service to save my self this headache and all my time wasted. Thanks

Mark was exceptional!

The tire pressures on the 4 tires are not the same. They are set at 36, 37, and 38.

Outstanding service - Thank you Mitchell for all your help. Thanks also to the gentleman next to you for taking my payment as you were busy helping another customer. No worries at all. Thanks again for all your excellent customer service and help. Vin D

great service!

Again, Kevin delivered as he always does. Very pleased with the service he provided.

The service I received was exceptional. Very courteous and helpful. Barbara C

My minivan was in the shop for 3 weeks for an problem with my car that was Honda’s fault. It took 3 weeks for the part to come in (which is hard for me to believe it has to take 3 weeks!). But the only loaner vehicle the would give me was a CR-V. I have 4 kids under 5. That means I was unable to drive all of kids together for 3 weeks. Any time I had to go anywhere I had to hire a babysitter and leave some kids at home. We called multiple times for a bigger car but did not get one. (And to make things worse, the first CR-V ended up with a dead battery!)

Good service

Dominick assisted me on my visit. He explained everything in detail and was super helpful and friendly. My wait time was reasonable. Thank you.

The rep I worked with, Mitch was great. What I’m 100% dissatisfied with is that I purchased a brand new vehicle at this dealership in Jan 2019 and at 2 years into owning the vehicle it has a major defect that will cost me over $2,000 to repair. I was 1,000 miles over the warranty period when I first brought the vehicle in in March. The problem most likely had started in December or January when I did nit need to use he air conditioning and didn’t realize it was flawed. Had I have known them it would have been in the official warranty period. Honda has had related issues with the recent year Civics and has issued an unprecedented 10 year warranty on the air conditioning system to cover this issue. If this same practice is not enacted for the Clarity it will be the last what I thought to be most reliable brands (Honda) on the road I ever purchase.