Mitchell was a great communicator and kept me in the loop every step along the way.
6/17/2021
Esther R. VERIFIED CUSTOMER
He is courteous and explain to me what should be done
And took care of my ride home, and called me when my car is ready for pick up.
6/17/2021
Dwayne R. VERIFIED CUSTOMER
Excellent service
6/17/2021
Felix S. VERIFIED CUSTOMER
Excellent service!
6/17/2021
Anita K. VERIFIED CUSTOMER
Matthew was, professional and courteous.
Kept me informed regarding the progress.
This was my first time at Norm Reeves and I will definitely be back for all my car service needs.
6/16/2021
Allen M. VERIFIED CUSTOMER
5 stars give him and everyone who worked on my car raises
6/16/2021
Deep V. VERIFIED CUSTOMER
Great and quick service.. Labour cost was a bit steep though..
6/16/2021
Renee H. VERIFIED CUSTOMER
Thanks Kevin for an outstanding experience !
6/16/2021
Lynette/Richard P. VERIFIED CUSTOMER
You guyd were great. Thx.
6/16/2021
Dorothy V. VERIFIED CUSTOMER
Thank you for a job well done and in a timely manner! Nathan was very sympathetic to all my concerns about my Honda and really went the distance to get my vehicle repaired and back to me on the same day.
6/16/2021
Robert G. VERIFIED CUSTOMER
The service rep/advisor I worked with was great - no complaints at all with the customer service I received from front of house. Very happy. I’m horrible with names so I don’t remember who it was, unfortunately.
I had a check engine light on and the service tech didn’t even pull the code to say what the potential issue was. The summary report just said “check engine light on - requires diagnostics” when it takes a 30 second scan to tell the customer the specific code being thrown and whether it’s something benign or a major fault. Just felt like a money grab instead of “looking out” for the customer at no cost.
6/16/2021
Rachel R. VERIFIED CUSTOMER
Mitch was courteous, helpful, efficient, and honest. I was really impressed and I appreciate his professionalism.
6/16/2021
Mary C. VERIFIED CUSTOMER
Nathan was very courteous and helpful. He is an asset to Norm Reeves Honda
6/16/2021
Jessica A. VERIFIED CUSTOMER
We keep coming here because of Mark he has excellent customer service every time. And helps us keep are car in top top shape! It’s always a pleasure. He has great communication
6/16/2021
Britt . VERIFIED CUSTOMER
Kevin was awesome. Extremely polite and professional. He took the time to explain the assessment fee and how the warranty worked. Kevin promptly called me once the problem was diagnosed and assured me the car would be finished today. Everyone I encountered in the service department was friendly and helpful. I could not be happier with the entire process. A+ customer service.
- Britt Winslow
6/16/2021
Ahmad N. VERIFIED CUSTOMER
I know this Honda Dealer for last 31 one years . This year we bought two Honda from them ( Ed Hasanzada ) was helping us. Very happy. And Rick at the service very friendly and get the job done on time. No extra sale . My friends and family are very happy so far. Thanks again Honda team of Irvine California. 92618
6/16/2021
Gail H. VERIFIED CUSTOMER
Great service but couldn’t work coffee machine!
6/15/2021
Zachary M. VERIFIED CUSTOMER
Very helpful and easy process - Arbenz was great to work with!
6/15/2021
Ralph P. VERIFIED CUSTOMER
Mitch was fantastic and informative. Thank you for the great service.
With appreciation,
Dr. Parsons