There was poor communication and no sense of urgency. Diagnostics of the root cause was not offered until after we decided to take vehicle to another dealer. Too little too late. Do better.
3/25/2025
Gloria T. VERIFIED CUSTOMER
Quick and friendly service.
3/25/2025
Minh T. VERIFIED CUSTOMER
Thank you for good service from Honda and from Nathaniel Arce
3/25/2025
Jeff Y. VERIFIED CUSTOMER
I had no issues. Everyone was pleasant and delivered as promised. A job well done.
3/24/2025
Rafael J. VERIFIED CUSTOMER
Kudos to honest employees!
3/24/2025
Andre Y. VERIFIED CUSTOMER
Very helpful and informative!
3/24/2025
Imelda L. VERIFIED CUSTOMER
Great customer service. Luis did a good job. Excellent service.
3/24/2025
Joanne G. VERIFIED CUSTOMER
Everything was satisfactory.
3/24/2025
Ali K. VERIFIED CUSTOMER
I came for B1 service last week. Why I did not receive an inspection report? Why I was not told my brakes had a problem? I receive the car that was just serviced and experience brake problems in less than a week?! Do better!
3/23/2025
Jimmy X. VERIFIED CUSTOMER
Mr Gerardo Molina is very helpful. I am very happy.
Thank you Gerardo!
3/23/2025
Powell K. VERIFIED CUSTOMER
Jacob was awesome and helpful! Great service.
3/23/2025
Vu N. VERIFIED CUSTOMER
Excellent service & take care client. I definitely look forwards a new car thru your dealer. Stay tuned.
3/23/2025
Robert P. VERIFIED CUSTOMER
Lost trailer hitch cap during car wash. I will inquire with service on Monday 3/24/25
3/23/2025
Alex I. VERIFIED CUSTOMER
He’s really good.
3/23/2025
Narges S. VERIFIED CUSTOMER
Nathaniel is very professional and knowledgeable and very nice person.
3/23/2025
Jack D. VERIFIED CUSTOMER
We were on the road traveled into Irvine from Kansas City. Luis (KC Sean) and the service team did a great job of diagnosing our brake problem and getting it done expedite so we could continue our travel. Not a complaint, just something to consider. After spending over $2,000 on repairs, I was surprised the Pilot was returned to us unwashed. In KC where we have our Pilot serviced at O’Neil Honda it is always returned to us washed, even after just an oil change. Again just Something for your customer service.
3/23/2025
Anthony F. VERIFIED CUSTOMER
amazing
3/23/2025
Pradeep H. VERIFIED CUSTOMER
Gerardo gave very good options for the repair and followed up.
3/22/2025
Bianca D. VERIFIED CUSTOMER
Gerardo Molina was professional and friendly. He kept me updated on what the car needed. He responded to my text quickly. A pleasure to work with.
Thank you