Dealing with Alexander was always a pleasure. He seemed genuinely nice and dedicated. Although, my radio doesn’t work and needs a code.
7/3/2023
Grace O. VERIFIED CUSTOMER
Had a great experience! Alexander was very helpful. Thank you!
7/2/2023
Jill N. VERIFIED CUSTOMER
Arbenz Anton was most helpful and I’m completely satisfied with the service he provided me but NOT satisfied with Honda manufacturing. I’m beyond dissatisfied with Honda and their policy and defected car design that causes customers to pay thousands to fix it!!!!
7/2/2023
Andrei T. VERIFIED CUSTOMER
I had problems with my brake. Brake piston boot tore up. I figured it while I was charging brake pads. I made an appointment, went to norm reeves and explained the situation to the manager. The manager was nice and suggested to do an inspection first he promised to call me back to make a decision whether to proceed with the actual fix. He did mention that they may not have spare parts. So I left my car with them and went back home. I did not receive a call so I had to call them around 4:20. The inspection was finished. They called me Lyft back to bring me back the dealership. My manager was busy with some other customers so I spoke with some other guy who told me the inspection results. So after spending 45$ and the whole Saturday without a car they told me what I already had known but didn’t fix the problem.
7/2/2023
Rob M. VERIFIED CUSTOMER
It took a second visit and a lot of money. But we think the problem is solved
If not we will bring our Car back
7/2/2023
Zia R. VERIFIED CUSTOMER
I have a jar in my car with coins and some spare change. I noticed when I came home that I had $15 cash missing. Can’t believe this from a “professional” organization.
7/2/2023
Arnie T. VERIFIED CUSTOMER
Excellent service
7/2/2023
Kayvan A. VERIFIED CUSTOMER
Great service
7/2/2023
Marylou C. VERIFIED CUSTOMER
Delano not only provided me with outstanding service, he did so with an authentic heart. He is a rare find, please treat him well! Thank you! Mary Lou
7/2/2023
Jacqueline H. VERIFIED CUSTOMER
I came in for a diagnosis & wanted to fix issues with my A/C which were covered under Honda warranty. Instead, I was denied service and was ultimately told that I need to pay for my issue to be fixed despite not needing to do so. I did not feel satisfied because Honda warranty was supposed to replace parts of my A/C, but I was denied service for these parts. The person helping me did not offer any consolation for the price/issue & instead told me I should reschedule. I still had to pay for the diagnosis which was a waste of my time and money since it was supposed to be free which is under Honda warranty.
7/2/2023
Sonia C. VERIFIED CUSTOMER
First my tire had a nail in it and he said it could not be repaired and instead wanted to sell me a whole new tire that was expensive. Second, when I left norm reeves after my service the technician did not return my lugs to my tires and the only reason I found out is I was going to tire place and reached into my glove compartment to make sure they were there and where not so I had to drive back to Irvine and get them fro
Your service dept. other than that everything else was good! I always go to norm reeves for my service
7/1/2023
Mary M. VERIFIED CUSTOMER
Same comments from above apply. Everyone who I spoke to including operator we polite and friendly.
7/1/2023
Alex M. VERIFIED CUSTOMER
Alexander and Luis were very helpful and friendly. The part i needed was almost impossible to find but Luis found a way to make things work. I am very appreciative for the two i mentuoned and everybody else i didn't get to meet.
7/1/2023
Eileen P. VERIFIED CUSTOMER
My auto lock feature no longer works on my vehicle following the service appointment. I am not sure why this stopped working for me. Please contact me to coordinate time to schedule a diagnostic. Thank you!
7/1/2023
Ana G. VERIFIED CUSTOMER
Fast Service!
7/1/2023
Felicia V. VERIFIED CUSTOMER
His communication was great. Kept me informed of every step in the process. Worked on my behalf to receive a favorable outcome at a fair price.