Service department as a whole in addition to Delano was AMAZING! I've only ever taken my car to Hardin Honda but I will only bring it to Norm Reeves moving forward because of this experience. Thank you.
8/31/2023
Joshua C. VERIFIED CUSTOMER
Luis is super friendly, helpful, knowledgeable and helped me get out of there in a timely manner. It was much appreciated!
8/31/2023
James F. VERIFIED CUSTOMER
Parts took a while to get for my old (2004) Pilot but once they came in Brandon made sure that the technicians were ready to work on it. Thank you
8/31/2023
Ana G. VERIFIED CUSTOMER
I received great service
Thank you.
8/30/2023
June P. VERIFIED CUSTOMER
Alexander was very professional and friendly! He explained to me what was done and what will be due next year. I’m grateful for his advice and for the wonderful service I’ve received. I’m also grateful for the technicians who worked on my car and for the free car wash. Many thanks!
8/30/2023
William S. VERIFIED CUSTOMER
Great customer service. Keep being kind and people will for sure be back.
8/30/2023
Christine M. VERIFIED CUSTOMER
You guys were super nice (Mathew) and very fast. Thank you
8/30/2023
Sarah Jane. VERIFIED CUSTOMER
One item on the checklist was not checked and I received no explanation for why. My service representative had little experience and I feel I would be better served by someone with more experience. My seat was moved during the process and I still can't get it back to how I was. Also my dash settings were changed. The whole experience was frustrating and time consuming in a way that I have not previously experienced with other dealerships.
8/30/2023
Armando S. VERIFIED CUSTOMER
Made an appointment for Monday 11:30am for a Tune Up. I received a call that my vehicle would ready the following day. Around Tuesday at 10:30am my vehicle was ready for pick up. Didn't receive the Multipoint inspection sheet. In the invoice J#2 MPI notes topped off all fluids. I checked under the hood and noticed that my wiper fluid was empty. Didn't receive any photos or videos of the work being done by the technician.
8/30/2023
Wayne . VERIFIED CUSTOMER
NO!!! First problem: was quoted estimate of $1300, actual cost about $1580. Second problem: entered my car to leave and the seat had been altered to suit someone who was only moving across the service lot. Had to completely reset my seat. Third problem: told service manager that there was a burp in the acceleration when I pressed the pedal. When I drove off the lot, the problem was worse! Fourth problem: after problems accelerating, the transmission revved up excessively before automatically shifting. Fifth problem: there are more warning lights lighting the panel than when I first took it for repair. Sixth problem: will be inconvenienced to return car to fix all that wasn’t fixed the first time!!
8/30/2023
Metta T. VERIFIED CUSTOMER
Very professional
8/30/2023
Rick R. VERIFIED CUSTOMER
I am happy from service from norm reeves Honda
8/30/2023
**** M. VERIFIED CUSTOMER
Alexander was great. Very professional and gave good advise.
8/30/2023
Stanley C. VERIFIED CUSTOMER
Excellent service provided by dalano
8/30/2023
Junel J. VERIFIED CUSTOMER
Matthew Garrett was extremely helpful and honest about the work necessary on my car. Thank you