I have known Michael for years and he has been my trusted advisor for all of our Honda Vehicles. It’s why we followed him to Norm Reeves Honda.
1/20/2024
James S. VERIFIED CUSTOMER
I arrived at 7 and didn’t leave until 1130. The brake pads were not in stock even though I called beforehand to arrange everything and nothing was prepared. I asked for an update around 1030 and was told they forgot to let me know that they had to pick up the brake pads from another location. I’ll never go back to this location or maybe never return to a Honda dealership the next time I need something done to my car.
1/19/2024
Salahuddin A. VERIFIED CUSTOMER
He was extremely helpful and professional. He helped me with all my car issues. I am very satisfied with this service.
1/19/2024
Dave L. VERIFIED CUSTOMER
Micheal was very knowledgeable about the known AC issues with my car and completely upfront with the other upcoming maintenance issues and realistic timelines on when they would actually be needed. Didn't feel like I was being upsold unnecessary maintenance like I usually do at other places.
1/19/2024
Ngan P. VERIFIED CUSTOMER
Gwerado was very helpful
1/19/2024
Paul O. VERIFIED CUSTOMER
I’ve always received excellent service from Michael Fernandez. Michael became my service advisor in 2016 when he worked at another Honda Dealership. When Michael relocated to Norm Reeves Honda I immediately moved my service needs to this dealership so I could continue to work with him.
1/19/2024
Dulce I. VERIFIED CUSTOMER
Nathaniel was extremely informative and patient. I had a couple questions today and he made sure he answered without hesitation I will be coming back again.
1/19/2024
Zan C. VERIFIED CUSTOMER
Very happy about the service! Will definitely recommend!
1/19/2024
Darron N. VERIFIED CUSTOMER
It was a busy holiday. They did a great job based on the circumstances.
1/19/2024
Fermin M. VERIFIED CUSTOMER
For being a same day appointment I was treated with prompt service and
Nathaniel was was very helpful in answering all my questions.
Thank you.
Fermin
1/19/2024
Anne H. VERIFIED CUSTOMER
I'm satisfied with your regular maintenance that was due. However, the main problem I came in for was never taken care of. It's the motor mounts. That's all I really wanted done and it didn't expect to have the rest of it done as well. Maybe I didn't communicate well with your service department. When I come back in again I want your service people to be clear about what they will be doing prior to the service. Thank you.
1/18/2024
Benjamin N. VERIFIED CUSTOMER
None, just very satisfied with the treatment I got from my service advisor.
1/18/2024
Jaime S. VERIFIED CUSTOMER
Veryyyy gooodd!!?
1/18/2024
Scott H. VERIFIED CUSTOMER
Professional and respectful
1/18/2024
Suneet K. VERIFIED CUSTOMER
They did not do the complimentary car wash .
1/18/2024
Larry . VERIFIED CUSTOMER
Michael. Was great
1/18/2024
Hammidreza M. VERIFIED CUSTOMER
Alexander Heckman is wonderful in every angel of his task. He has done a wonderful job in my few visits, but this last time was even better since I was a bit frustrated with the issue with my car but he did everything to make sure I was well taken care of. Alexander Heckman is definitely an asset to this company.
Thank you
1/18/2024
Aftab A. VERIFIED CUSTOMER
Excellent service!
1/18/2024
Brandon . VERIFIED CUSTOMER
Thank you Nathaniel Arce for the great service and thank you service team for the stress free service. You made my experience amazing.