Alexander was a pleasure to work with. I also received timely updates on my vehicle. The staff did give a few recommended services. I thought the inspection and online system to present that was efficient and presented the costs in an easy-to-understand matter. Alexander even asked if I wanted a car wash.
All in all, I was very satisfied with my experience.
1/21/2024
Karen C. VERIFIED CUSTOMER
Outstanding representation of Norm Reeves by Mayhieu Morales.
Listens well to get needed info from customer; your training seems to be very good however Mr Morales natural and intentional skillful abilities in the customer service realm displayed terrific leadership-
1/21/2024
Gerald J. VERIFIED CUSTOMER
Delano kept me well informed as to the status of the repairs, and made sure that the work was covered under the warranty. I’m very well satisfied as to the service that I received with this latest repair of the automobile.
1/21/2024
Derek M. VERIFIED CUSTOMER
Arbenz did an amazing job in managing the servicing of my car. Most importantly, I felt I could trust him and that he would not push services that were not truly needed. It is this trust in all Norm Reeves service managers that I will continue to service and purchase my cars there and recommend them to my friends.
1/21/2024
Flora Z. VERIFIED CUSTOMER
Great service, very responsive & attentive!
1/21/2024
Daniel F. VERIFIED CUSTOMER
Nathaniel was professional and very friendly. Highly satisfied with his assistance.
1/20/2024
John B. VERIFIED CUSTOMER
Outstanding service experience. Very courteous service department personnel.
1/20/2024
Marilu C. VERIFIED CUSTOMER
Great service every time.
1/20/2024
Ashish S. VERIFIED CUSTOMER
Appreciate the prompt responses and advices
1/20/2024
Jonna G. VERIFIED CUSTOMER
Arbenz was friendly and professional. He walked me through what was needed and also made sure to explain the results of my service afterwards
1/20/2024
Nancy R. VERIFIED CUSTOMER
Delano was very helpful, kind and met my expectations. After finding out my long time service advisor Matthew was gone (I was REALLY BUMMED), Delano stepped right in and really made my experience at Norm Reeves a positive one since Matthew was gone. Delano was able to assist and answer all my questions and was super positive. Highly recommend him to others. Also want to give a positive shout out to Alexander who helped with the check in process so I could get to work on time Friday morning! Way to go service team!
1/20/2024
Amanda S. VERIFIED CUSTOMER
Delano was extremely helpful to my mother and I. He provided accurate information in regards to a battery replacement and gave great advice for the care of my car.
1/20/2024
Amrith S. VERIFIED CUSTOMER
Nathaniel is the best!
1/20/2024
Judi F. VERIFIED CUSTOMER
Arbez was great to work with, we appreciated how communicative he was.
1/20/2024
Susan L. VERIFIED CUSTOMER
Gerardo was very helpful!!! He was informative, kind, and got everything completed on time and as promised!
1/20/2024
Sandra-Gary C. VERIFIED CUSTOMER
Parking when dropping off or picking up the vehicle is very difficult.