He was very helpful and communication was key in what was going on with my vehicle. He was able to connect me with free transportation to my home. It was my first time at that Honda location and overall I had a very a good experience. Thank you Jorge.
5/2/2025
Consuelo M. VERIFIED CUSTOMER
Good service rep, had an answer to all of my concerns, pleasure doing business with Michael & continues business in the future
5/2/2025
James G. VERIFIED CUSTOMER
I’ve been coming to this dealership for years and chose to purchase, lease, and service those vehicles at Norm Reeves Honda Irvine. I’ve said it every time but it warrants repeating - I keep returning for service with my Hondas because of Service Advisor Brandon Son, and I’m betting others do as well. There is another dealership closer to my home but I make the longer drive knowing Brandon is professional, responsive to my email inquiries about service, and honest.
5/1/2025
Bradley R. VERIFIED CUSTOMER
Brandon Son is a superb service writer. He’s very kind, attentive and professional. Keep coming back
5/1/2025
Tien L. VERIFIED CUSTOMER
Good service
5/1/2025
Yvette R. VERIFIED CUSTOMER
Excellente service
5/1/2025
Anning F. VERIFIED CUSTOMER
Have never had good experience with your dealership
5/1/2025
Nedal M. VERIFIED CUSTOMER
Marlamachhor@ outlook.come is a more reliable email form me. Please send it to this email if possible
5/1/2025
Andre A. VERIFIED CUSTOMER
Gerardo did a great job communicating in detail what was included in each service job that was recommended for my vehicle.
5/1/2025
Eddy K. VERIFIED CUSTOMER
Fast service
5/1/2025
Michael S. VERIFIED CUSTOMER
Everyone was very nice.
5/1/2025
Timothy D. VERIFIED CUSTOMER
Professional service and good communication. Thank you!
5/1/2025
Jack H. VERIFIED CUSTOMER
I came in to have a new key fob connected. But I was the problem. Not only had I lost it, but I couldn’t find it in the car anywhere! The Honda crew actually found it! Because of Brandon’s and the others honesty and respect for the Honda named…they saved me several hundred dollars!!
5/1/2025
Sandra L. VERIFIED CUSTOMER
Gerard was very helpful and explained problems. I very much appreciate complimentary shuttle.
5/1/2025
Patrick H. VERIFIED CUSTOMER
Didn’t meet Jorge on check out. Someone else helped me. See invoice #378910. I didn’t like the explanation above the wording on the invoice about Honda service pass expires at either 2 years or 24,000 miles. He said that the computer prints that on every invoice. I don’t understand why or what that is? Very disappointed.
5/1/2025
Mark E. VERIFIED CUSTOMER
Michael was great but what you charge for air and cabin filter replacement is absolutely ridiculous.
4/30/2025
Joseph A. VERIFIED CUSTOMER
Wonderful service!
4/30/2025
Victor G. VERIFIED CUSTOMER
Excelente service
4/30/2025
Andrew M. VERIFIED CUSTOMER
Luis was very helpful, got the right person involved to do the repairs on my vehicle, after prior failed attempts and kept me updated on the status of my vehicle. He seemed genuinely interested to get my vehicle fixed.