Brandon made everything easy. The work was done quickly. I appreciated the waiting room.
4/19/2024
Bruce H. VERIFIED CUSTOMER
Great customer service. Directly addressed the issue with my car key and got it resolved. Thanks Nathaniel
4/19/2024
Zhiping X. VERIFIED CUSTOMER
Thanks
4/19/2024
Jenice M. VERIFIED CUSTOMER
I feel like I’m family when I bring my car there for service. I always ask for Delano when I come in for service, he always exceeds my expectations and goes above and beyond customer service for me! He always explains things in detail and I never feel pressured about the service I get .
He’s a top employee to me and an asset to Norm Reeves Honda and should be recognized as such!
4/19/2024
Yu An. VERIFIED CUSTOMER
I took my CRV to your store which I bought new in 2022 because we bought a CRV before and we’re very happy about it.
So we bought one new CRV again we are very happy with this one too.
When the CRV indicated it needed oil change I took it to your store and was told I can pick it up between 12: 30 to 1 pm
L called at 1:30 and no one called me back so I got my wife to give me a ride to your store and found my car was not even touched.
Then the manager told us it will be done in 20-30 minutes
I had a meeting so I drove my wife’s car to my office and let my wife wait until the oil change was done
If thing like this happened to anyone
People will not be really happy will they?
Do you think we deserve some compensation?
The good thing is this CRV works well and we are happy with it.
4/19/2024
Erik M. VERIFIED CUSTOMER
Very easy process
4/19/2024
Steve O. VERIFIED CUSTOMER
Thank you Mike for the great service and fixing my Ridgeline!
4/18/2024
Olga B. VERIFIED CUSTOMER
Thank you!
4/18/2024
Hallie W. VERIFIED CUSTOMER
with all due respect: I will be happy to speak to someone about my experience…it was not a positive one and very unacceptable.
4/18/2024
Mary Grace. VERIFIED CUSTOMER
Michael was very thorough and reliable! Just hoping for additional discounts in the future! Thank U Honda!
4/18/2024
Parvin J. VERIFIED CUSTOMER
Thank you for the good service
4/18/2024
Meghana K. VERIFIED CUSTOMER
A good time estimate would be highly appreciated. I was told it might take 45 mins to an hour to diagnose the problem which took slightly over an hour and then told one of the tires was punctured which will take another hour if I wanted to get it replaced which I was fine with. A shuttle was supposed to drop me home in 15 mins and I waited one hour without any shuttle updates and then when I asked if my car was done since it was longer than an hour I was told it was sent to the shop so it will be another 2-3 hrs. I was in there from 9-12 and was dropped home at 12:15 and the car was ready at 2pm. It would have been better if I actually knew it would take 4-5 hours especially since it was a work day and I had to take meetings from the service center and kinda waste half my day.
4/18/2024
Peter R. VERIFIED CUSTOMER
Great service as always.
4/18/2024
Jami A. VERIFIED CUSTOMER
From the moment I drove in, everyone was very friendly and happy to help. Delano went above and beyond to get my car fixed. Highly satisfied!
4/18/2024
Maria D. VERIFIED CUSTOMER
Thank you for servicing my Honda and fixing the gas tank clip that fell off.
4/18/2024
Yenny R. VERIFIED CUSTOMER
The repair that was diagnosed for me is too expensive, I feel that my car is not old enough to experience damage like this, and if one part is covered by the warranty, the other should also be covered.
The customer service and all the explanation about this issue by Nathaniel was excellent
4/18/2024
Eric T. VERIFIED CUSTOMER
Great job! Thank you very much!
4/18/2024
Steven B. VERIFIED CUSTOMER
Brandon always does an excellent job!
4/18/2024
Maria . VERIFIED CUSTOMER
He was very helpful in exploring all my options very and professional. Thank you!
4/18/2024
Susan A. VERIFIED CUSTOMER
All of my interactions with Delano, has always been positive. He answers our questions in a professional demeanor, he’s friendly and has a willingness to help us. He is an asset to Norm Reeves Honda.