It was quite a disappointing experience. I waited 3 hrs on site for an oil change. I came at 1 pm. He told me would take less than 2 hours. At 3:15, I came out checking on it, nothing was done. Had I not checked I would have waited until 5pm. He apologized for forgetting to let the technicians know I was waiting in the waiting room. It was my first visit. Since the vehicle was purchased from Irvine, I thought I’d give it a try, I don’t live closed by, needless to say I won’t return.
8/13/2024
Christine M. VERIFIED CUSTOMER
Like always it was a great experience and Delano Nicholas was super friendly and helpful
8/13/2024
Linda V. VERIFIED CUSTOMER
Very satisfied!
8/13/2024
Lisa M. VERIFIED CUSTOMER
Everything wa great and well explained
8/12/2024
Susan S. VERIFIED CUSTOMER
You need to get ALL3 AC componets under warranty on certain year, models, mine being one. Not right Honda knows these cars were built with inferior AC systems and then when the AC starts to fail, you make the customers pay for the repair!!! All 3 AC componets should be under warranty. ON A DIFFERENT NOTE, I WANT TO SAY I HAD A GREAT SERVICE ADVISOR, DELANO. HE IS EXTREMELY PROFESSIONAL, KNOWLEDGEABLE AND HELPFUL, GOES ABOVE AND BEYOND!
8/12/2024
Zunaira I. VERIFIED CUSTOMER
It was a very good experience. Gerardo was very professional and explained the work that needed to be done. The work was completed in time.
8/12/2024
Jemma P. VERIFIED CUSTOMER
He is very knowledgeable and professional. He promptly contacted me for each step and took care of MaxCare bill immediately, so my car can get service right away. He is best one so far among all service manager.
8/12/2024
Shirly D. VERIFIED CUSTOMER
Stephen is good.
8/12/2024
Alicia H. VERIFIED CUSTOMER
I'd be happy to give any 100 percent reviews you need
8/12/2024
Thomas S. VERIFIED CUSTOMER
Mike was very helpful with the service and was very personable.
8/12/2024
Chao-Hsi L. VERIFIED CUSTOMER
Stephen is an outstanding service advisor. He carefully explained what the service entailed and fixed a recall that I had long forgotten. He also set me up with a courtesy shuttle service so that I could spend the afternoon with my family instead of being stuck in the customer lounge.
8/12/2024
Choon A. VERIFIED CUSTOMER
There's no comment. I had a excellent serviced
8/12/2024
Mostafa H. VERIFIED CUSTOMER
I’m actually leaving Honda because of this. I’m returning my extended warranty and actively looking to trade-in at another dealership. This rep treated us extremely poorly. There is absolutely no reason to buy a Honda if 1 year later the A/C will stop working and the dealership will instead of honoring your warranty, insult you, praise Honda engineers as the best in the world, and charge you for your time. My family, wife and father are also disgusted, my wife who was considering a CRV is going for a Mazda instead. My father, owner of 2 Hondas, also was shopping for an HRV, is reconsidering. There’s no reason to own one of these delicate vehicles.
8/11/2024
Forough A. VERIFIED CUSTOMER
The maintenance sign is still on. Should I take it for service again?
8/11/2024
Ngoc L. VERIFIED CUSTOMER
Jacob was friendly, and professional, he explained to me why my lights came on when the car is in accessory mode. The service was quick excellent.
8/11/2024
Sammie P. VERIFIED CUSTOMER
Micheal was very helpful and knowledgeable about the services