Norm Reeves Honda Superstore Irvine Auto Repair Service

Extremely Professional

Still waiting for Luis Prado to call me back! American Honda Corp has APPROVED the Goodwill Gesture and I've been leaving messages for Luis to call so I can set up an appointment. Yesenia is who called me and advised I would only have to pay $1,600.

Gerardo Molina is professional and knowledgeable. I rate him 10 out of 10!

Luis ket contact and informed every step of the way.

Very helpful and personal service.

Delano was very difficult to work with. I would not make another appointment with him in the future.

I brought my CRV into the dealership because of an acceleration issue. My service advisor, Brandon Son, took the initiative to run an engine leak down test (at no charge to me) to determine the issue was related a loss of compression in all cylinders. I returned to the dealership to discuss options and mentioned I have repair coverage through Fidelity Warranty. Brandon again took the initiative to work with Fidelity to get approval for the engine repair. Initially, Fidelity claimed there was no issue based on the test results provided and denied our request. Brandon remained diligent and scheduled another inspection the following week. Again, Fidelity denied our claim for the same reason. This prompted Brandon to schedule another inspection but this time ordered a tear down diagnosis to provide concrete evidence of the compression issue (again, at no charge to me). After a couple weeks, Fidelity sent out an inspector and finally approved our request. Brandon then ordered all the necessary parts and worked with the technicians on the repair. The whole process ended up taking 5-6 weeks and I am certain my CRV would not have been repaired with Brandon’s involvement. He showed genuine interest in getting my CRV repaired and made sure to keep me informed at every step of the process through phone call or text. I am more than pleased with the outcome and, in large part because of my experience working with Brandon, I intend to bring my vehicles back to this dealership for maintenance and service. Thanks, Brandon!

Have worked with Gerardo in the past and continue to look forward to working with him in the future. 10/10 would recommend. Very professional. Very mindful. Very demure.

Gerardo was great until.......he told me he was a Green Bay Packer fan!????

Brandon was very accomodating

Nate is a person that can give a client trust in their works. He is beyond excellent

Car was still showing needs maintenance soon message at pick up.

Luis is doing a great job Thank you Luis

He did a great job

Nathaniel Arce is great, we appreciate how knowledgeable and patient he is.

Arbenz was very friendly and helpful. The updates from him were nice to get as well. Great experience.

Arbenz did a fantastic job in helping me with getting what I needed and also went above and beyond to make sure my needs were taken care of in a timely manner. I couldn’t be happier with this experience.

Excellent customer service

Brandon was professional, helpful, courteous and I trusted the advice he gave me.

Thank you for explaining everything to me and for being kind and going above and beyond when it came to making an appointment for me and making sure my new car was properly clean.