Another great experience with service advisor Jacob James ????
10/13/2024
Paul W. VERIFIED CUSTOMER
Jacob was very personable and made sure that the error code was correctly fixed after not being resolved the first time. Jacob was top notch in handling the situation
10/13/2024
Olivia A. VERIFIED CUSTOMER
Thank you so much!! Really appreciate your help,
10/13/2024
Matt T. VERIFIED CUSTOMER
The service advisor called to say my vehicle was ready but when I arrived it wasn’t actually ready yet (it was still with the mechanic). I had to wait over an hour after arriving for my car to be ready and then it came out without being washed even though I requested it to be washed. I’ve always had good experiences before; I’m just providing this for feedback/improvement purposes.
10/13/2024
Theresa H. VERIFIED CUSTOMER
Jacob was great!! Nice guy and very helpful!! Great experience. Thank you.
10/13/2024
Andrew . VERIFIED CUSTOMER
Arbenz is GREAT! He took the time to explain things. He is considerate and helpful.
Please give him a raise and give him Mon-Fri hours. Let him relax on weekend a with his family. :-)
The job that was done on my car- over $500 for a simple wire repair.
Gee-if I was told about it, I would have done it myself and saved lots money. That’s one knock against dealer repair shops-high costs.
And the mechanic did a poor job of taping the wire. The tape has
unraveled. The charge is too much for a simple job.
Can I bring the car back to have the job done to my satisfaction
at no charge
Nothing against Arbenz.
Can you refund some money to make me happy?
Andrew L. Mayer
10/13/2024
Stephanie C. VERIFIED CUSTOMER
Arbenz Anton was great! He was very helpful, fast and efficient. Keep up the good work!
10/13/2024
Steven S. VERIFIED CUSTOMER
Luis was great! I really appreciated how he kept me updated on the status of my vehicle. I only wish the technician would have spent a little more time trying to figure out what was causing the order coming through my vents. It’s very noticeable and I’m surprised they couldn’t smell it.
10/12/2024
Ralph R. VERIFIED CUSTOMER
Arbenz has always been professional in tending my car’s needs. The moment I pulled up to the service area, he never failed to communicate everything to me on what to expect for that day’s visit. He has always been transparent and gave his honest suggestions when his opinion was being asked. Arbenz treated me with kindness and the courtesy he showed me, in my belief, exemplified your company’s values. Thank you!
10/12/2024
Rafail S. VERIFIED CUSTOMER
Very good service
10/12/2024
Bernadette S. VERIFIED CUSTOMER
Great service and would recommend the dealership.
10/12/2024
Sharon T. VERIFIED CUSTOMER
Gerardo Molina was very professional and helpful. He’s addressed all my concerns & was very thorough in explaining & clarifying any question I’d asked. Aside from taking care of what needed to be done, there was another issue with the car that was not taken care of at the last visit. I truly appreciate that he was knowledgeable & offered a solution.
10/12/2024
Aryana S. VERIFIED CUSTOMER
Gerardo is very helpful and informative!
10/12/2024
Kotaro N. VERIFIED CUSTOMER
Waiting time was long.
10/12/2024
Melissa M. VERIFIED CUSTOMER
I appreciate everyone’s help!
Thank you to all who made this visit even better!
Especially Arbenz!! Thank you!
10/12/2024
Karen . VERIFIED CUSTOMER
Excellent service… work done quickly … Jacob James was a pleasure to work with
10/11/2024
Gabrielle H. VERIFIED CUSTOMER
Nate was amazing. Very kind and answered all my questions with a good demeanor.
10/11/2024
Naoko T. VERIFIED CUSTOMER
He is very polite and kind, thank you! The other staff outside of the office are also nice. We’re sure to come back for regular maintenance again.