Jacob was very friendly and he just suggests what do I need for my car!! Good manners, nice smile, good job Jacob !
11/5/2024
Leo P. VERIFIED CUSTOMER
Lower brake fluid replacement cost. And why is brake fluid replacement recommended on a car with only 6,600 miles?
I truly like my Honda Fit. Honda should reintroduce a new Fit R Type or GTI model.
And Nathaniel my service department representative was excellent!
11/4/2024
Spencer T. VERIFIED CUSTOMER
Jacob responded quickly and did a great job
11/4/2024
Ernesto F. VERIFIED CUSTOMER
The service was was really good Luis has excellent customer service thank you for having him in your team.
11/4/2024
Maria C. VERIFIED CUSTOMER
Satisfied
11/4/2024
Silvar R. VERIFIED CUSTOMER
I was completely satisfied with the service of Jacob James. But whoever did the inspection of tires may not have calibrated after. The TPMS light came on almost 2 miles away.
11/4/2024
Jonathan K. VERIFIED CUSTOMER
My experience was one of the worst service experiences I have had in any industry. My car was “fried” and communication was awful. It was very hard to get in touch with anybody to discuss my car. Even when dealing with Sean, the service manager, I felt I was getting half truths and he told me I did not have facts straight when I had text messages that proved otherwise. Even when getting my car back, simple things like resetting oil life or a recommendation for next oil change were not given. I have had 4 Hondas, including owning a pilot and crv currently. My next car will also likely be a Honda. But I will never return to Norm Reeves for service or to buy a car. And I will tell everyone I know to avoid Norm Reeves as welll based on the service and the way I was treated.
11/3/2024
Robert M. VERIFIED CUSTOMER
Efficient service by Nate. We appreciate the rides to and from the dealership since we only have one car.
11/3/2024
Linzy D. VERIFIED CUSTOMER
Luis Prado is friendly and a good operator. He provided me with good explanation and clear. I will referral this service to my friends. Thanks!
11/3/2024
Jack H. VERIFIED CUSTOMER
The service is really good. The price to fix recommended services is really expensive compared to the same services charged by the outside mechanic shops.
11/3/2024
Jeanine M. VERIFIED CUSTOMER
I appreciated Nate’s help. He made sure the battery in my key fob was replaced and he sent an Uber to get me back to the dealership to pick up my car!!!! Excellent Service!!!
11/3/2024
Ramtin Y. VERIFIED CUSTOMER
Nathaniel was great as always! Thank You.
11/3/2024
Clark W. VERIFIED CUSTOMER
Nate was great
11/3/2024
Patrick S. VERIFIED CUSTOMER
Excellent
11/3/2024
Rania R. VERIFIED CUSTOMER
Nate was very friendly and helpful. He did explain the type of service I was getting today and he did answer all my questions.
11/3/2024
Adrian A. VERIFIED CUSTOMER
Jacob and the rest of the team did an outstanding job. From start to finish, it was the best service I have received at ANY dealership ever! Thank you Jacob, Rick and rest of the team.
11/3/2024
Epi I. VERIFIED CUSTOMER
I brought the car in for service.The light is still on seems like it wasn’t fixed.According to Lui’s information it’ll take 3 times to do it before the lights disappeared.I can’t keep bringing the car in 2 more times if that’s the case.I live far and the gas is expensive