Freeway Honda Auto Repair Service

Saib , was very helpful. He provided the information necessary to my understanding of the repairs and certification. Hector ,was also very pleasant and helpful. As always. The Freeway service isle and friendly service staff was efficient and my work was done quickly. Thanks R

good and nice service

good and nice service

This has been the best experience ! Thank you for helping me out !

Couldn't have asked for a more caring and professional services rendered by Saib. I drive a long way to come to your shop because of him. Thanks,

I came in to complain about a foul smell coming from my AC. The tech said they found nothing. But what they also did, instead of taking the initiative of replacing the filters, is they placed some sort of strong-smelling deodorant on the cabin filter. My asthmatic son was sensitive to it and he complained about it immediately. I had to go buy the filters myself, after work, and replace them myself. This is the second time your service department lied to me. I think it’s safe to say, I’ll be leaving a bad review and moving my business someplace else. To think I even referred a neighbor to you who bought a car from you. Needless to say, I’m not referring any more of my friends and family.

Jeff did an outstanding job!!

Óscar was very informative and kind which is something I always appreciate because customer service is so important.

The service was quick and friendly. Thank you. One question wasn’t sure if my tires were rotated or not. There was a note on my receipt that stated some plans don’t cover rotation. No one said anything if I was eligible or not. Would be good to know if I have to request it or not. Thank you

The best in California

Great service

Saib is very thorough and takes great care of my car

Took care of my problem with my CRV l.

GREAT SERVICE ADVISOR.

Mediocre Service. Miss. Kenya H. Fail to greet me as a customer also failed to introduce herself and it’s not the first time either . Had no knowledge of the parts being there to replace the driver door weather strip . She put all her effort trying to find why she wasn’t informed about the part “”SOP being already in stock instead of concentrating on service at hand Me The customer. Miss. Hernandez fail to listen to my concerns, failed to evaluate the situation and failed to offer solutions. I asked if the fluid change need to be replace I need to replace to check the front breaks and steering to advise and if vehicle to replace it and offer discounts because Me and my cousins bought 3 vehicles from this dealership. Miss . Hernandez lacks people skills and customer services etiquette. Instead she called and accused that I broke the cover of the air cabinet and badgering about it and being combative and condescending. This person wearing Freeway Honda which everything she does reflect on the dealership as an entity. No compunction on Miss. Hernandez. She said the manager will call me in 5 minutes it was an hour later and the manager Mr. Hall I pasted his text below didn’t even consult with Miss. Hernandez to see what happened so he can more prepare to see what he can do to Me the customer he failed on that part as well.Overall, it was my first time taking my vehicle into service and my last time because of this horrible service .Also, I just find out that I forgot to pay my registration on my vehicle and now- of your so called service advisor noticed either . That’s very disappointing and reflect on how this dealership operates. ****-****-xxxx Deposited a new message: "Hi Marwan This is uh robert from freeway Honda uh concerning your car. I heard that you were upset about the service. And I'd like to find out what that is. You can give me a call at, sir. Four ****-****-xxxx. And uh as for Robert Hall in service and uh like to talk to you about it. Thank you." Click here: ****-****-xxxx to listen to full voice message. r

Kenya was great! She was friendly, professional, and polite. I felt like my car was in good hands and she did not disappoint! Everything was taken care of. Thank you very much.

Said was so helpful. He answered all my questions and assist me whit a great attitude

Oscar has taken care of our car for a few years. He is always very helpful and knowledgeable. David R

Excellent job!

All good