Oscar was really helpful and arranged a courtesy ride for me to pick up vehicle
6/10/2023
Margie J. VERIFIED CUSTOMER
Hector was great. No problem with his service. I was upset that I made an appointment the night before and I pull up and they tell me they don’t do appointments that it is always first come first serve. Why would they let me make an appointment. Plus my service took 2 hours as they told me it would maybe wouldn’t have had to wait so long if I knew first come first serve. I would have come earlier. Almost $400 and they wouldn’t wash my car. I’ve always owned Hondas and would probably go to a different one next time for service.
6/10/2023
Mary B. VERIFIED CUSTOMER
great service! thanks
6/10/2023
Verenice C. VERIFIED CUSTOMER
It was a very unpleasant experience. I dropped off my car before 8:30am & I received a called from Jamie Allen close to 1:30pm. It was just a simple oil change & tire rotation. I had asked Jamie for a ride back to the dealership & he agreed. After an hour of waiting for Honda’s driver, I called Jamie. I was upset because his answer was like, ITS A COURTESY SHUTTLE, IT’LL GET THERE WHEN IT GETS THERE. Jamie Allen told me that I was a very DIFFICULT CUSTOMER since I was complaining for the bad experience I had at Freeway Honda! I will think twice before returning to Freeway Honda! I had to call American Honda for this bad experience! Customer service should be a priority to Freeway Honda employees!
6/10/2023
Alyssa M. VERIFIED CUSTOMER
Oscar G. Moguel was great !!
6/10/2023
Jeff C. VERIFIED CUSTOMER
Timely service as I waited for my car.
6/9/2023
Fabricio B. VERIFIED CUSTOMER
My service advisor gave excellent service
6/9/2023
Matthew E. VERIFIED CUSTOMER
Excellent service and I really appreciated getting a ride from work to get the recall done on my van. Top notch service and great recommendations from the mechanics. Honda has been a real improvement from my experience with Ford.
6/9/2023
Gregorio /. VERIFIED CUSTOMER
Kenya was awesome and very friendly excellent customer service
6/9/2023
Mauricio H. VERIFIED CUSTOMER
Buena onda!
6/9/2023
Bradley T. VERIFIED CUSTOMER
Great job!
6/9/2023
Salvador M. VERIFIED CUSTOMER
Jeff was very thorough, and courteous
6/9/2023
Kay M. VERIFIED CUSTOMER
Matthew, was very responsive and accommodating to my needs to get to work on time and even ordered an Uber when he felt that the shuttle wait would be too long. I hope to work with him again in the future.
6/8/2023
Zoe K. VERIFIED CUSTOMER
I had an over all great experience until my car was returned dirty, I thought Honda washed the exterior of the car after it’s been serviced. I know it was washed the day I bought it is that just a one time experience?
6/8/2023
Darlene M. VERIFIED CUSTOMER
More than happy with the customer service Kenya displayed. She went way beyond being helpful and with a smile and positive attitude. The parts department was super helpful as well and the 2 guys that shuttled me back and forth were professional and friendly. Great experience yesterday and today…
6/8/2023
Diana U. VERIFIED CUSTOMER
Matt Waddington always does a great job! He’s the best
6/8/2023
John/Cindy T. VERIFIED CUSTOMER
Courteous and very fast
6/8/2023
Hugo P. VERIFIED CUSTOMER
Great advisor customer service by Erick M. Zermeno. Fast and reliable straight forward and with no delays.
6/8/2023
Alicia C. VERIFIED CUSTOMER
Michael was courteous and helped get my car get fixed quickly and kept me informed. Thank you!