Adrian was very understanding and explained it was very busy, HOWEVER the whole department was overbooked and this was not his fault. A five hour wait for an oil change is unheard of at any other dealership. Personnel doing appointments need better training and oversight.
9/15/2024
Nicole G. VERIFIED CUSTOMER
Michael did not answer request related to cruise control not working going downhill. After pointing out that I’d asked him twice how I could find out why it did not work he finally called in his manager. It may have been helpful for him to refer me to the manager earlier when it was apparent that he did not know the answer even after looking at my Honda CRV Hybrid manual (2022). Otherwise, Michael was helpful with 2 other questions I had when signing the car in for service.
9/15/2024
Kathy R. VERIFIED CUSTOMER
Matthew in service is always very helpful and courteous. He is very knowledgeable and takes the time to explain any questions and/or concerns I may have about our cars.
9/15/2024
Patricia R. VERIFIED CUSTOMER
Kenia is very polite,gentle and service
Was good
9/15/2024
Patricia A. VERIFIED CUSTOMER
After paying $2,300 for service my car has a loud noise and the Freeway Honda technician said that was normal. I have sent a video and sound to Kenya to review this inconvenience… have someone call me on Monday ****-****-xxxx
9/15/2024
Janet B. VERIFIED CUSTOMER
Oscar was great Thank you Janet
9/15/2024
Debbie H. VERIFIED CUSTOMER
Oscar did a good job explaining things and made sure I didn’t have to sit and wait long for my car to get done. Thank you.
9/15/2024
Jennifer F. VERIFIED CUSTOMER
I ALWAYS appreciate all of Oscar's help. He is the BEST!!!!
9/15/2024
Yifang Z. VERIFIED CUSTOMER
Very friendly and very efficient! Many thanks to Michael!
9/15/2024
Pamela S. VERIFIED CUSTOMER
Excellent service from Kenya called me for work needed and got the vehicle completed when needed
9/15/2024
Hazel &. VERIFIED CUSTOMER
Excellent service, he helped me so much, excellent communication with my car for sure I gonna come back for my next service. Thank you so much!
9/15/2024
Beth H. VERIFIED CUSTOMER
I’m so grateful Oscar and his team were able get my car looked at on such short notice during a busy afternoon. The problem was identified and resolved and my car is running great again. Thank you!
9/14/2024
Elaine T. VERIFIED CUSTOMER
I waited there over an hour to get a second key made for my car, and coming to Honda paying $280 for one key I’m thinking it’s going to be done right-that is why I came to “Honda” & paid this much for 1 key when I could have paid 1/2 as much for someone to come out to me and make the key. When my car was Finally Finished I take the key to go check that everything works before I leave anywhere. And good thing I did because my key would NOT LOCK my car when I hit the lock button on the key. So I had to wait ANOTHER HALF AN HOUR to fix the problem-I wasn’t even given coupons or anything for my long wait. I doubt I will be back at this Honda Service Center Again.
9/14/2024
Dina L. VERIFIED CUSTOMER
Oscar Moguel, is very professional and answered all my questions .
I really trust him with my car:)
9/14/2024
Tustin Hyundai. VERIFIED CUSTOMER
Oscar kept me informed well done thank you
9/14/2024
Roberto C. VERIFIED CUSTOMER
Saib provide excellent service as always. Thanks
9/14/2024
Phuong V. VERIFIED CUSTOMER
I am satisfied with Freeway Honda did for me.Thank you so much
9/14/2024
Susan G. VERIFIED CUSTOMER
Kenya is a very pleasant person to talk to. She checked in with me a few times a day while my vehicle was being worked on. I really appreciate her help and the service team help. Thank you!
9/13/2024
Antonio S. VERIFIED CUSTOMER
Everything OK thank you
9/13/2024
Daniela T. VERIFIED CUSTOMER
Oscar is a super kind guy he was very accommodating and gave me options for a later pick up time !