I did not make an appointment, and I was happy to have been helped at all. I was out in a little over two hours. I got a little workout in while I waited, then I was comforted in knowing that my drive to visit my dad would be safe.
11/15/2020
Luis O. VERIFIED CUSTOMER
Our rep was really helpful and helped us understand process of our repairs.
11/15/2020
Tomas A. VERIFIED CUSTOMER
Anthony is an excellent service advisor always friendly and courteous. I’m thankful for the services he provides. He is a great asset in the service department.
11/15/2020
Wilfred V. VERIFIED CUSTOMER
Everything was done to my satisfaction
11/15/2020
Kathy R. VERIFIED CUSTOMER
Unfortunately the issue wasn’t resolved. Last time I spoke to Juan I was advised to call Coorpiate for assistance. That was not successful nor did they help at all. Admittedly called won back explaining the outcome. He stated that he was sorry that happened and he would look into it and give me a call. That was a week ago and nothing. I have taken my vehicle there 3 times for the same issue and still no results. The mentioned my last visit a code came up and said brake unit but obviously i it wasn’t a concern to them. The issues have been my vehicle wanting to stall out and brake and turn safety features aggressively stopping and pulling my vehicle hard to the right. Twice I had a extreme jault with no reason or vehicle close to me to have that happen. According to several individuals I was advice to turn off the safety features and read the manual pages 31-59. This has been very disappointing and unfortunately I feel that Honda or Juan Luna have taken me seriously. I would like to resolve this and understand why my vehicle is continuing to be unsafe for me. This started six months into getting it and barely one year having the CRV and I don’t feel safe in it all all.
Respectfully,
Kathy R
11/15/2020
Suhua W. VERIFIED CUSTOMER
Very good service! I made the right decision to come here for service! Thank you
11/15/2020
Nancy . VERIFIED CUSTOMER
Brandon Hanson excellent service????
11/15/2020
Rizal L. VERIFIED CUSTOMER
So far so good
11/15/2020
Leodigario E. VERIFIED CUSTOMER
Respectful and knowlegeable about his job.
11/15/2020
Minadel/ Francisco. VERIFIED CUSTOMER
Anthony Sanchez is awesome !! He always help you out and give advise for the protection and maintenance of your car. Five Stars ?? ?? ?? ?? ??
11/15/2020
Edwardo S. VERIFIED CUSTOMER
Samuel Tung is professional and knowledgeable advisor. He is very clear in explaining the problem and solution. He is highly commendable. Your company is so lucky to have an advisor like him. Thank you very much Samuel.
11/15/2020
Manuel L. VERIFIED CUSTOMER
Oversize phone with the service that I got thank you very much for everything you did
11/15/2020
Luis S. VERIFIED CUSTOMER
Samuel thank you for the great service
11/15/2020
Brandis M. VERIFIED CUSTOMER
Thanks to Juan for the great service
11/15/2020
Francisco H. VERIFIED CUSTOMER
Great service
11/15/2020
Cindy C. VERIFIED CUSTOMER
Juan did a great job of making me feel comfortable and making this process efficient and safe
11/15/2020
Joseph A. VERIFIED CUSTOMER
Always courteous and professional service at West Covina norm reeves Honda
11/14/2020
Sylvia A. VERIFIED CUSTOMER
They were very busy, but made sure I was taken care of. Juan was very nice, explained everything I was having done to my car. He was very personable and I hope to have him help me in the future. Thank You.