Norm Reeves Honda West Covina Auto Repair Service Center

Good adviser. Patient and nice

Great customer service

I’ve already filled this comments area. MP

I felt I was over charged for a fix that took 28 minutes, I watched the Mechanic take but got charged 3 hours for Labor!! Wasn't happy about that but getting job done, happy.

Trinity was super helpful and communicative!

Very satisfied

Service representative was very professional , he answered all my questions. My car was ready promptly as he predicted

Very welcoming and polite. Thanks

Very profesional !

Excellent

Joshua was personal and explained everything in detail. I had a very pleasant experience!

I like that I go for an oil change and my vehicle gets inspected for other needed repairs. Thank you.

Customer service was great !

The service was amazing, and well-done

Gabriela was great. Great service.

Completely unprofessional. Went in to get last minute warranty parts replaced since I had bought the vehicle some parts on it were already damaged and I was promised it’d get check out and handled by the dealer since I was buying my car there new. Two years later they dont want to honor because there’s a waiting period for approval then days later Brandon tells me it might take weeks that if by then the car got approved if it was over the miles it wouldnt qualify anymore. I also asked him to check out the AC system since I was hearing a hissing noise when the AC was on. He had his technician check the car out. Found nothing and didnt even try selling me any service. I knew the vehicle was due for oil change at least as well as wipers. When I asked him why he wasnt offering to sell any service he said he wasnt trying to up sell me anything that the car clearly has been getting serviced elsewhere why would I get anything done there? Maybe because I got the car there? After all it is a Honda dealer. I don’t understand what your job is if youre not trying to sell service.I ask if anything is due or what the inspection looked like he says everything is ok except for the tires I ask him how the air filter and cabin filter look and he says theyre good. So I ask if he can sell me all three wiper inserts and an oil change. Fast forward couple of days I pick up the car. The steering wheel finally got replaced. The wipers got changed. As my oil change. The noise on the AC is still there he tells me thru the phone the AC system passes. That its functioning and nothing he can do. And I go in the car to inspect the filters only to find that I am due for filters. My filters are black. Why then lie and say they’re good? Is that Honda Quality? Or the Norm Reeves way? For this place being a dealer after the way this was handled I only hope I never have to go back. On top of that I take my vehicle to another dealer only to find out that there is in fact a leak in the AC system. You guys really out did yourselves. Thankfully I was helped out in a timely manner with a service you cant beat. So I will definitely be taking my business elsewhere.

Excellent service

Juan was excellent, he was super nice and had great customer service. He explained thoroughly what services were being done on my vehicle.

My service from West Covina norm reeves Honda was satisfactory, they were honest about the issues and manufacturing of my Honda pilot’s infotainment issues. I asked Gabriela Dominguez “there is a solution for this right? She’s said yes we’ll take every step to fix this problem and told me not to worry. Her answered lifted my uncertainty of my newly purchase. So far all my visits from services for the pilot from Honda has been really great. Thank you Honda! Now I can enjoy my Honda Pilot.

Best service ever!!!!