Samuel tung was very helpful during this stressful process of getting a new ima battery.
12/7/2020
Ian L. VERIFIED CUSTOMER
Samuel Tung was extremely thorough and patiently explaining the issues regarding my car, and the different solutions, as well as multiple payment options. Very satisfied with his customer service!
12/6/2020
Melanie M. VERIFIED CUSTOMER
No feedback. Great service
12/6/2020
Joseph Y. VERIFIED CUSTOMER
The service is good customer service is great I appreciate for tgood service thankyou
12/6/2020
Cameron P. VERIFIED CUSTOMER
Yes he took care of everything I needed and informed me of my headlight being in warranty still. Really happy will be back
12/6/2020
Nathan D. VERIFIED CUSTOMER
It was good and faster than expected.
12/6/2020
Robin O. VERIFIED CUSTOMER
There was something spilled in the hood and on the front windshield. The car smelt horribly of oil or gas I could not tell, and it did not dissipate. Our garage was full of the smell and it lasted for hours, we were unfortunately starting a road trip with this problem. I was disappointed as I have never had an oil change result in this. Felt concerned to be breathing it in.
12/6/2020
Carmen M. VERIFIED CUSTOMER
No complaints. Everything was fine. Everyone worked professionally and with a smile despite it being very busy. Thank you had planned to leave my car overnight given I didn’t have an appointment but service was still done same day. Thank you!
12/6/2020
Reyna G. VERIFIED CUSTOMER
Always a great service, thanks
12/6/2020
Jonathan Y. VERIFIED CUSTOMER
Sam is helpful and friendly
12/6/2020
Lydia D. VERIFIED CUSTOMER
The service I received at Norm Reeves Honda was excellent. Joshua Martinez provided information and answered my questions with courtesy and confidence. The technicians who received and delivered my car back to me were also outstanding. I will definitely recommend Norm Reeves Honda, and especially Joshua to my family and friends.
12/6/2020
Karen K. VERIFIED CUSTOMER
Trinity is awesome. Although I did not anticipate having to have the alignment done, I am glad that I did. I can tell the difference now that it's been done.
12/6/2020
John S. VERIFIED CUSTOMER
Thank You. Gabby Dominguez was excellent.
12/6/2020
Jose Z. VERIFIED CUSTOMER
Chris was great.
The only issue I’ve encountered at this Norm Reeves West Covina is that I will make an appointment and come 10 minutes early expecting to get served shortly. Each time I’ll be waiting 40-60 minutes to be helped. I don’t really see the value of making an appointment if “walk-ins” get priority anyway.
12/6/2020
Eric G. VERIFIED CUSTOMER
I had great service !
12/5/2020
Garry G. VERIFIED CUSTOMER
Gabriela was so nice and so professional and able to work on my car’s needs.
12/5/2020
Javier G. VERIFIED CUSTOMER
Gabby is very professional at her job, she made everything clear ..about the services I got done and future services needed..I'm happy with norms services render always..thank you..
12/5/2020
Evelinda C. VERIFIED CUSTOMER
Great customer service. Great conversation
12/5/2020
Margaret D. VERIFIED CUSTOMER
Excellent service and Valentin very and well informed
12/5/2020
Naseem W. VERIFIED CUSTOMER
Initially brought car for a b service . All checked well, including the battery. With in a week my car was having issues starting , brought car back . Diagnosed I needed a”battery.” Purchased the battery and left.
Within a week same trouble starting the car.
Brought car back 12/4/20. NOW diagnosed
Starter issue. Quoted price to fix $750.00!
Your service or lack there of , I felt was unacceptable. When I complained about the car not starting , why didn’t the technician rule things out to begin with ?
B1 service documentation my battery was good, days later my batter was “very low.” I am disappointed with the ineptitude of the diagnosis .