Norm Reeves Honda West Covina Auto Repair Service Center

Carlos was super friendly and professional. Was good to review all details and provided great service.. that’s why I’ve been here since I bought my pilot in 2019.

No problem, I'll answer all the questions!

Thank you Trinity and to all the Automotive Technician ????????? ????????? there at Norm Reeves Honda Superstore West Covina! You guys are awesome. God bless!!!

Service was great

Thank you for the fine service.

Frustrating service even to the customer who purchases luxury cars at your store. Your store does has very poor quality check protocols like delivering handing over the new car with damages on weather proof molding, missing Allan key, missing original lug nuts, unclean interior with traces of dusty foot prints on 3rd row carpet/mat, non-technical walk through of the car technology design which let me to drive the car without knowing to enable the blind spot assistance or lane departure warning with sound or automatic breaking system or forward collision distance adjustment. If you expect the customer to know all the features of the manufacturer with its operation I am really not sure about your role here other than haggling for hours and collecting money. And top most is following up on the issues by your store member really **** as I have to “n” number if times for each and every issues and none for my calls be answered by your rep. Instead I have to call customer care and get rarely connected to the rep or his manager. And yet one more important thing is when my car was delivered the extended warranty had 72 months in it but when i made payment to Finance team Mohammad Haider he mentioned the contract in email is for 84 months. How lethargically this sensitive information has been handled and passed over to the customer. To be honest this is very frustrating expensive purchase I ever had in my life. Good luck in screwing up with other customers peace as well guys. Keep up the good work.

As always it was a great experience

Juan is such a great service advisor! He is so enthusiastic and optimistic!. He has such a good attitude and charisma that is why I will continue to choose Honda to handle my car but only with Juan!!!!!! GO JUAN ****LUNA

Joe Huynh provided excellent customer service. I’ve been having Accord serviced at Reeves Honda for nearly (7) years, and have always been impressed by the service, and Joe’s good customer relations skills.

Everyone on your service team did an excellent job from start to finish. Your guys are awesome, kind & courteous handling my service request especially my service advisor assigned to me, by the name of Brandon. He’s definitely an asset to your company . He (Brandon) explained everything to me in details that I need to know before & after the service. Again, thank you very much for the job well done! I will see you on my next service requirement/s.

Faustino does an excellent job and I’m happy to work with him regarding my service issues.

Anthony, the service rep, was exceptional. He provided clear explanations and expectations.

Trinity was absolutely amazing! Very friendly and great customer service!

Sam is great advisor!

I got Very Excellent service from you guys. I

Joshua's provides a excellent customer service!

Trinity always provides excellent service. Thank you!

We are moving, please don’t send survey

Excellent service. Thanks

I love the fact that there is never “high” pressure to complete recommendations oh my car.