Norm Reeves Honda West Covina Auto Repair Service Center

Wait was 40 min with an appointment, but service was good after the wait. Juan was great.

Awesome service

Brandon is very nice and an a awesome friendly person

I got great service today. I appreciate the help I received. Thank you.

Did not get the resulted i expected.

Great service. Thank you

Juan was very professional and very helpful with my need of my crv. You guys are lucky to have such a caring guy working for you. Thank again for making my morning smooth.

The customer service given to me by Ms. Trinity Guzman was excellent but the service to my car is questionable. I brought it in due to a low tire pressures warning. I was told I had a nail and that Honda could not repeat it; therefore had to buy a new one. I did. I drive home. Did not use the car until Monday. On Wednesday the warning light came on again. I checked the tire pressure with my own device the tires have the correct pressures according to the factory sticker on the car. Due to my working schedule, I get off at 5 and back to my West Covina neighborhood at 6:00-6:30 I have not been able to bring it back in. I called the dealer 12 minutes ago and they say they can’t help me today, even if it is tire related, until Monday. I can’t miss work. I am teacher. I wanted my warning light checked by you, Honda, since the problem was taken care of there last Saturday and the warning light came on again after driving it 2 days. Now I have to take my car to another tire place for them to check it and will have to pay. It’s not right. I thought the problem was fixed. Hi da said I needed a new tire and I did. I trusted that the problem was fixed. The warning light turn on again a few days later??? Last Saturday I was told I had to have an appointment except if it was for a tire service. Today I was told that even if it is for a tire service, they can’t see me until Monday. That’s contradictory to what said to me last Saturday. I feel I should be seen specially when the warning light came on again after the car serviced fir that sane reason a few days ago. That’s not right.

Yes, it was an excellent experience! Thank you.

Very professional. Great service

Brandon was very helpful and knowledgeable, you will definitely see me back for any service needs to my vehicle.

Juan was very attentive to my needs he explained what needed to be done based on the mileage of the car and it was done within an hour and a half.

Trinity was the best. She was very knowledgeable about my car needs and explained everything in detail. I so appreciated working with her.

Trinity was great! She listened to my concerns with the car and after the diagnostic, she let me know what were the items that needed attention and I was very happy with her help

Excellent customer service

Great service, thanks.

Carlos was at all times very friendly , attentive , and profesional

Trinity is great! I was being sent home because I didn't have an appointment, but she recognized me from past encounters and rescued me! The work could not be completed that day (needed parts). The following day I was to come back, but the technician found something else and so those parts were ordered for today. Repairs are complete now and Trinity kept me up to date of everything that happened over the 3 days of my "visit". Janet

Great customer service and professional

The service provided by Javier (Lopez Castro) was top tier. It felt like I had a first class ticket. He was very thorough, helpful, and kind. His service was excellent. Every question was answered before I got to even ask them. He deserves a raise.