genaro was very kind and helpful. the brightness on the radio display did get messed up again during the software update so i am pretty upset about that but genaro was kind enough to try to help me out and fix it himself. he was great to talk to and i look forward to seeing him again when i go back to get my brightness fixed! he’s great employee and great at what he does! 10/10
4/15/2026
Tina F. VERIFIED CUSTOMER
Thanks for a clear explanation of the estimate and a speedy repair ????
4/15/2026
Carla H. VERIFIED CUSTOMER
I was pleased with the customer service i received. Thank you. Mr Fraire is very nice and he explained everything to me.
4/15/2026
Jeanette B. VERIFIED CUSTOMER
Excellent customer service! Adrian was very nice and helpful!
4/15/2026
Roxann N. VERIFIED CUSTOMER
Great, friendly, knowledgeable staff.
4/15/2026
Victor O. VERIFIED CUSTOMER
Good service
4/15/2026
Monique S. VERIFIED CUSTOMER
Anthony very professional with excellent customer service
4/15/2026
Priscilla P. VERIFIED CUSTOMER
Samuel was great! He was very thorough when checking the services I may need and explained the services available to me. He was very kind, personable, and overall friendly which made it a great experience. I would absolutely request Samuel the next time I come in for service and recommend him to anyone I tell to come to Norm Reeves for service.
4/15/2026
Jeff V. VERIFIED CUSTOMER
He was very pleasant to work with I asked him to get me some prices on tires and oil changes for the transmission and he did I was very happy to deal with him and I will be back soon do get more work done
4/15/2026
Leonardo V. VERIFIED CUSTOMER
Great job genaro and mechanics
4/14/2026
Wendy P. VERIFIED CUSTOMER
As always, great customer service by your team. Special thanks to Manny Montoya for taking the time to explain everything to me in a detailed manner. In addition, Valerie made sure my car and I were well taken care of and were informed.
4/14/2026
Debbie M. VERIFIED CUSTOMER
Thank you for wonderful customer service.
4/14/2026
Ronnica M. VERIFIED CUSTOMER
Service is always quick and Adrian always answers all my questions thoroughly and knowledgeable.
4/14/2026
Hector V. VERIFIED CUSTOMER
I am super impressed by the customer service at Norm Reeves Honda. Mr. De La Riva was really helpful and very courteous. The service was high quality and quick. I really enjoyed the lobby and the facilities at the dealership. Please give Mr. de la Riva a raise he deserves it.
Service to my car: 10
Mr. De la Riva’s customer service: 10
Facilities of the dealership: 10
Overall satisfaction: 10
4/13/2026
Miguel V. VERIFIED CUSTOMER
The staff here offer first class service. Alfredo pena went above and beyond to make me feel at home. He needs to get a raise.
4/13/2026
Marbella C. VERIFIED CUSTOMER
I am so fed up of this dealership, they continue to screw up my information on my car. No wonder the service technician who helped me could not see my service plan. Time and time again I have told them to delete a vehicle from my name because I did not purchase and never owned a psecons pilot. I get home to see the vin number on my paperwork does not match my actual vehicle. So tired of the lack of professionalism.
I was told the last time I had this mix up that the vehicle would be removed and yet here I am dealing with this same issue.