Although the issue with my vehicle hasn’t been resolved yet. The customer service is always excellent at this dealership.
4/18/2025
Ronnie L. VERIFIED CUSTOMER
Valerie was the best
4/18/2025
Eric C. VERIFIED CUSTOMER
Pretty good people
4/18/2025
Jonathan P. VERIFIED CUSTOMER
The courtesy shuttle was awesome, too.
4/18/2025
Moses C. VERIFIED CUSTOMER
The service advisor Johan is excellent. Although we are the 2nd generation of the Longo Toyota customer, I am very encouraged for Longo’s thriving for a better service quality on every aspect of the return customers.
4/18/2025
Georgia E. VERIFIED CUSTOMER
Excellent customer service
4/17/2025
Angelina R. VERIFIED CUSTOMER
With the recall it was done I hope it will last and I won’t have any trouble in future. Plus the service rep. Was courteous but I did ask them to check my car fluids and I doubt it was done because a simple thing like the fluid in my windshield wipers was not done. He did tell me I needed my brake fluid changed cause it was to dark, nothing else. How can I trust that my other work will get done? Will see how the fuel pump service works out!
4/17/2025
Olivia E. VERIFIED CUSTOMER
Anthony Sanchez was extremely professional and kind. He went out of his way to make sure I was comfortable and kept me updated on the progress of my vehicle. I can't thank him enough.
4/17/2025
Marie C. VERIFIED CUSTOMER
Valerie was friendly and professional. She provided me w the information re the recall to be done. The work was done quickly. I also want to add, I went to buy coolant and break fluid from the store. Sam assisted me with all the information I needed how to use them. He took the time to explain the necessary things I needed. He was very helpful and knowledgeable. I truly appreciated his help and professionalism. Thank you for having employees like him.
4/17/2025
Susanne G. VERIFIED CUSTOMER
Very happy with service department and especially always satisfied with Trinity Guzman help.
4/17/2025
Pearl R. VERIFIED CUSTOMER
Super communicative, fast service
4/17/2025
Saul C. VERIFIED CUSTOMER
Great customer service. Everything was explained in great detail.
4/17/2025
Alexandria A. VERIFIED CUSTOMER
Manny was professional and offered excellent customer service. If we have any service issues we are definitely going through Manny. Thank you for your service Sir.
4/17/2025
Frank M. VERIFIED CUSTOMER
Thank you nancy
4/17/2025
Richard M. VERIFIED CUSTOMER
We had to wait about 15 min. Adrian was very polite and helpful.
4/17/2025
Luis A. VERIFIED CUSTOMER
Nicole was very helpful and professional. Had a good experience.
4/17/2025
Maria A. VERIFIED CUSTOMER
Exelente servicio
4/17/2025
Deborah C. VERIFIED CUSTOMER
I recently purchased a 2025 Honda Ridgeline at Norm Reeves Honda in West Covina even though I live 1/2 mile from Rock Honda in Fontana. I was impressed with sale representative Jason who was awesome in correcting some cosmetic scratches on the truck’s sash lining on driver’s side window. I went today and was greeted by service department employee Adrian who was great in keeping me updated on the extra assessories I purchased to add to my Ridgeline. When I arrived home and did a more thorough inspection I noticed a cracked item on one of the assessories. I immediately called Adrian and sent him pictures which he later responded it will be corrected on my next visit. Great service and customer service!