I had an excellent experience at West Covina Norm Reeves Honda! Trinity was professional and friendly, and went above and beyond to ensure I felt cared for. Everything from the initial greeting to the final paperwork was smooth and stress-free. They patiently answered all my questions, kept me informed throughout the process, and ensured I left completely satisfied.
9/14/2025
Tang L. VERIFIED CUSTOMER
Good job.
9/14/2025
Dale M. VERIFIED CUSTOMER
Manny was very friendly and helpful. I appreciated his effort in keeping me informed about the status of the maintenance work on my car
9/14/2025
Gary L. VERIFIED CUSTOMER
Trinity always does a great job????
9/14/2025
William B. VERIFIED CUSTOMER
Adrian was awesome and very helpful.
Thanks again for the great service and for knocking out the oil change under 30 mins that was a nice welcomed surprise!
9/14/2025
Adriana R. VERIFIED CUSTOMER
When a customer is charged a diagnostic fee the answer should be exactly what the issue is. It should never be a guessing game to try and see if something will work. In that case why charge the diagnostic fee? Just for the record my transmission was replaced 2 years ago!
9/14/2025
Janet S. VERIFIED CUSTOMER
The service Javier gave was Top Notch. He was quick and motivated to address my questions & concerns, listened attentively, and made me feel confident that my car was in good hands. I greatly appreciated his professionalism, support, and kindness. He's very personable and again, I felt confident that my car was in good hands. Thank you for the trust!
9/13/2025
Stephen R. VERIFIED CUSTOMER
Valerie was great. I didn’t agree with her answer, but she patiently explained the company policy succinctly.
9/13/2025
Angelica V. VERIFIED CUSTOMER
Manuel Montoya was absolutely professional. As soon as he introduce himself he answered all my questions. I had a dentist appointment scheduled and he made sure the service to my vehicle was done in a promptly so I wouldn’t miss my appointment.
9/13/2025
Raquel R. VERIFIED CUSTOMER
Very helpful answer all my questions regarding my car to be fix in the future so please with he’s service.
9/13/2025
Ma L. VERIFIED CUSTOMER
Excellent service by Our service consultant Genaro Perez
9/13/2025
Paulette D. VERIFIED CUSTOMER
I always receive excellent service from Anthony Sanchez. All of your service advisors are great. But Anthony Sanchez goes above and beyond to make sure customers get the best service.
9/13/2025
Cesar S. VERIFIED CUSTOMER
Happy with Valerie and the level of service she provided and kept me in the loop with communication.
9/13/2025
Evelyn C. VERIFIED CUSTOMER
Valerie Machado did an outstanding job and delivered excellent service from start to finish. I’ve been in for car services before, and she was the one assisting me then as well. Her communication was always clear, precise, and professional. Truly a 10/10 experience every time!
9/13/2025
Maria A. VERIFIED CUSTOMER
This is my first time at your Honda dealership getting service and your service advisor was amazing and it literally took less than 30 minutes to service my vehicle!
9/13/2025
Karolina A. VERIFIED CUSTOMER
Andrew Sharma has been the best person that has helped me at Honda. He helped me understand what was wrong with my car without being condescending or pushy which is VERY appreciated. He was honest about the urgency of what needed to be fixed instead of trying to scam me into giving them all of my money. He even made a list for me about what I should prioritize fixing and showed me pictures/visually explained on how parts of my car SHOULD look vs how they look right now. Thank you Andrew!!!!! Give him a raise!!!!!!
9/13/2025
Gregory M. VERIFIED CUSTOMER
Javier and service team provided outstanding service...as always.