Norm Reeves Honda West Covina Auto Repair Service Center

Brandon did a great job with his service. But we were disappointed with the dept/team that actually do the recall on our vehicle. They left a small bump on the dash board right in front of the driver seat. It was too obvious that even it was already repaired it didn't go back to how it was used to be. Include the hassle that we have to go back & wait for almost 2 hrs for it to get fixed. When we also got it the first time when they did the recall, my husband noticed that part where the steering wheel is attached was not pushed all the way. So it didn't clicked/hooked back properly when parts where placed back by whoever do the recall.

Great

Agent was very nice and friendly. My car was ready promptly and earlier as excepted thank you!

Great customer service

After our trusted Advisor, Rick, of 16 years left Honda of North Hollywood, it was very difficult to look for another. But I feel, I have found my trust in Sam and his team at Norm Reeves. I am hoping I am correct in my intuition.

Juan, the young man who helped me was so kind. He was very pleasant and explained everything well.

All good

I was only happy with the service I received from Brandon, the associate I was assigned to for my appointment. However, I was highly dissatisfied with the amount if time I waited for my oil change. My appointment was at 12:00pm and I even arrived 15 minutes before my appointment exactly at 11:45pm and I didn’t leave until 3:00pm. I was told it would only take about 90 minutes and normally I don’t mind waiting but the fact that it took 3 hours made me feel like my time was being waisted and almost like my time didn’t matter. The associate Brandon provided excellent service, and even provided a discount as a curtesy. But What is upsetting to me is how no one bothered to cover for his clients while he left for lunch. I had to go up to someone while he was out on lunch to ask what was the status on my vehicle and they gave me an excuse that they were short staffed but that my car was basically done and were finishing up my paper work. But a total of 50 minutes still passed after I inquired for it at 2:00pm. The associate did apologize and emphasized which I truly appreciated however wasting 3 hours of my time was not pleasant. I’m not one to complain since I understand things happen but my overall experience was not met like it usually has in the past.

Juan was fine No issues Just frustrated a new car had a defective battery with 12k miles. AND it initially had a air conditioning prob. This is my 5 Honda from your store and I can’t believe it’s had these many issues taking of times I don’t have . Unfortunately my daughter is looking for a car and for the first time since I was 18 yrs old we are NOT looking for a Honda .

the service advisor was able to move up my appointment to a more convinient time and anthony was able to get the service done in the time he told me it would be done

Once again great service!

Juan made the experience very easy and explained everything clearly.

Anthony Sanchez is awesome. Five star ?? ?? ?? ?? ??

Brandon was such a great help.

Anthony is amazing and ways goes above and beyond. Every time we go for services he always greats us with a smile and even remembers our name.

Thank you.

Anthony was best be very helpful.

Anthony was a very nice guy and the service was prompt and ready to go when he said it would be!

Great service

The experience was excellent. Trinity Guzman was pleasant and knowledgeable and the service took place in a timely manner as always. Good job all.