Sean is always above and beyond all expectations. He makes you feel welcome and he’s interested in getting your vehicle back to you quickly and in tip top shape. Sean is outstanding!
1/30/2021
Denise H. VERIFIED CUSTOMER
Friendly, efficient, no issues
1/30/2021
Summer A. VERIFIED CUSTOMER
Anthony is the best. I’ve enjoyed working with him the past 5 years and am sad to see him retire but happy for him at the same time.
1/30/2021
Michael L. VERIFIED CUSTOMER
M. K. Brown treats you like family.
1/29/2021
Douglas P. VERIFIED CUSTOMER
Sean is excellent!
1/29/2021
Shawn J. VERIFIED CUSTOMER
I was very surprised it took over a week to replace lift gate shocks.
I didn’t know my tires weren’t rotated, that I need new tires, that the there is wear on the interior sides of my tires, and that I need a rotation...until I read the receipt. There was no information about this reported to me by my service advisor. I learned when I read the receipt after checking out.
I was also was very concerned for a number of days that my vehicle wouldn’t be covered under warrantee, as my service advisor “wasn't sure until the tech actually found something wrong and then they submitted to manufacturer”. Seems to me this should be looked into upon check in?
The lift gate still slumped after I checked a half dozen times in the check out driveway...my adviser ensured me that this is the they all must work...huh? Guess I shouldn’t buy another GMC if this is the way they normally work...
Sorry your dealership also wasted 8 days of rental car fees, very poor form in my opinion...if I operated like this at my job, I wouldn’t have one anymore...
1/29/2021
Linda M. VERIFIED CUSTOMER
Thank you Kevin.
1/29/2021
KRISTI I. VERIFIED CUSTOMER
Great and courteous as always!!!
1/29/2021
INTERSECT MANAGEMENT. VERIFIED CUSTOMER
I came in for an oil change and tire rotation, and learned that I also had 2 recalls for computer upgrades. What should've been a 2 hour appt with the recall, turned into 4 hours of waiting.
1/28/2021
Verelyn M. VERIFIED CUSTOMER
Kevin was terrific!I could not imagine any better service.
1/28/2021
MARK S. VERIFIED CUSTOMER
Jared is always helpful and gets my car service completed quickly.
1/28/2021
William L. VERIFIED CUSTOMER
Kevin is fantastic
1/28/2021
Bryce S. VERIFIED CUSTOMER
He was great, the team was great. Very responsive, timely, friendly. Larry is absolutely excellent in his craft and at his job. Listens well, communicates clearly, and is a huge value to Marvin k brown. I was extremely pleased with him and his service and will always request him upon going to Marvin k brown.
1/28/2021
Franklin Family. VERIFIED CUSTOMER
I’ve only had great experiences with Marvin K Brown & Sean, my service person. Everyone is kind and attentive. Truly a positive experience.
1/28/2021
Sharon B. VERIFIED CUSTOMER
Car took longer than quoted , charges were NOT what I was quoted . Someone left their phone in my car and I was inconvenienced and had to bring it back. They also left wet rags on my seat.
1/28/2021
Ted S.. VERIFIED CUSTOMER
Anthony is the best! It’s going to be sad to see him retire!
1/27/2021
Abdiquahai D. VERIFIED CUSTOMER
Great service. Thank you
1/27/2021
TARA H. VERIFIED CUSTOMER
Service was outstanding. Very comfortable bringing my vehicle in for service.
1/27/2021
BARTON H. VERIFIED CUSTOMER
Sean was very professional and provided excellent service. Thanks very much.
1/27/2021
Renee B. VERIFIED CUSTOMER
Thank you So Much !!! Mr Kleeper was very kind and got my car done
Very quickly!!! Had a loaner car ready!!!
Thank you Very Much!!!
Renee B