Marvin K. Brown Auto Repair Service Center

Over the last 6 years I have enjoyed the pleasure of receiving the very best in obtaining and maintaining three quality qvehicles from MKB dealership. Every encounter from sales and service is top notch. Today's service experience was outstanding. I appreciate the courteous and professional demeanor of the MKB team. I will continue to use MKB as my first choice for our op quality,transportation needs.

Kevin and the team at MKB always do a great job! Thanks!

Jared was attentive and patient, took the time to listen to my concerns and acted on them, I am very pleased with the service provided by Jared Thank you

Awesome!

Great experience all around. Chris was great.

Very efficiently customer service

I made an “appointment” on 10/11/21 for service @ 8:00 am on 10/12/21. I received an email confirming my “appointment” Upon arrival I was told by the service consultant that my car would be ready by the end of the day or at the very latest early morning on 10/13/21. I did not receive any update on status the entire day. I initiated a call to check status @ 9 am on 10/13/21. The call was returned at 10 am with the information that my car was not only not diagnosed but did not even have a scheduled time to be looked at. Again, I did not get any further update, until I initiated a call @ 4:45 pm. I was told my car had just then been assigned to a technician. After 2 full business days my car had yet to be even be looked at. I asked to speak to a supervisor regarding this total failure on the part of the service department. Larry, the service manager, proceeded to make excuse after excuse for this atrocious customer service. He even went so far as to tell me that I only had a “reservation”, not an appointment, although my confirmation email, specifically referenced my “appointment”. It is apparent that the service department, not only can’t deliver quality service but can’t communicate effectively even among themselves. The service on my car was completed @ 10 am on 10/14/21, more than 48 hours after it was checked in for service. I have been a Buick owner for decades. This is hands down the worst dealership customer service I have ever received. I do not want to be contacted by the service consultant or service manager for another worthless excuse.

Jared is an asset to your service dept. Great person, who treats people very fairly.

Paid 806.00 for rotors and pads that are only good for 12 months. Rip off, lied the whole time durning my conversations. Greg White should not be a Service Manager. He has no customer service experience, offers no solution to a problem. Christopher only passes the buck. Very very unhappy with b this company. I wish I had never bought a Cadillac with this dealership as my only place to get service. I will be seeking other mechanics asap. Money hungry, no communication, no csr

Larry Ramos goes above and beyond in his duties. He is an asset to Marvin K. Brown.

Kevin was great and as usual, all went well with MKB service.

Oscar is an absolutely fantastic employee! He is very personable and very aware of the customer's needs. I'm a first time GMC owner, and he and Marvin K Brown have made a great first time impression. Also, I want to give a shout out to your installation department. I've had a number of items installed on my new Sierra, and they have done a fantastic job! Thank you!

Excellent worker, always goes out of his way to get the job done ! He is always finding ways to satisfy the customers ! Thank you!

Sean is awesome!

Sean kept me up-to-date on progress on my vehicle, and worked with me 9n certain problems.

Luis took such great care of me and my family, was an amazing communicator and I really felt like he was putting himself in our shoes the whole time and treated us how he would expect to be treated.

I’m very satisfied with your service Erick Valdez is very professional

Chris was great, saved a lot of time, consistent with check ins, and forthright to the needed care of my truck. I am looking forward to working more with him for future care. I just hope he gets bigger legs.

Luis was great. Communicated very well

Very personable young man, knowledgeable, he answered questions that I had. He’s an asset to the Marvin K Brown team.