Rapids Honda Auto Repair Service

Great customer services. He treated me with respect and dignity. He is professional and knowledgeable.

Came in to check rust on a 2 year vehicle and found out it’s not looked at here. That’s at another dealership. Called twice before this appointment and no ever said I needed to go elsewhere. Very annoying. Won’t be coming back here.

I do not want a follow up call. Drew barely said anything to me upon my arrival or departure. All communication was done via text. He didn’t get off his **** to divide any updates or let me know when service was done. Any words said were merely relating to the transaction. He was less than helpful when it came to finding discounts on a nearly $400 routine service. Please be personal, instead of sitting around chatting it up with co-workers, spend your time helping find discounts as asked. I shouldn’t have to work harder than you, especially if you are as you said “about the customer saving money.” This next bit of feedback is for someone much higher than Drew. I am beginning to get jaded with the dealership. There were 6 customer-facing service people sitting around who all were not busy, and then the service person had to check if they could honor a competitor coupon. How about you have fewer customer-facing service reps and lower your prices on the services so you are more competitive. Please don’t try to sell me saying that competitors don’t use Honda Oil or Filters…that’s a BS argument as they all are about the same. Timing is so important and reading customers is even more crucial. I also was peeved that I received a call approximately 2 minutes after I left the dealership asking if I wanted to sell my car back to the dealership I just came from! This made me think something was wrong with my service or there was a mess up, but no, it was trying to get more money than I already spent. Be conscientious…yes the market is hard, but doing stuff like this makes the dealership seem greedy and not customer centered.

My truck had a strong and unpleasant odor after the car wash. Happened last time, too.

Great perfect service

I had a very good experience, great and fast customer service!

Lucas did a great job! He got my vehicle in and completed in timely manner!

Good job! Done within the hour allotted. Much better than last time Thanks guys!

Service was great and done in the amount of time they guestimated! Oil change, rotated tires, and outside of car cleaned :) The interior of car did smell weird/bad my entire drive home - but the next morning it was back to normal so no big issue there either.

Mikey made sure that my service was done in a timely manner to ensure my car was good to go for my road trip.

Mikey Estrada is extremely professional in every aspect of his career. He is an indispensable asset to Rapids Honda, and should be compensated accordingly.

Chad is the best. He took care of us when we were in a tough spot.

I sent my vehicle in and it's a brand new car for recall work and it was returned with interior damage that is noticeable and I am not happy about it. There is a light that was not replaced properly and damaged to the passenger side glove box. I would appreciate a call or some other communication from the service department management on how we're going to remedy this

Friendly and helpful

Lucas was very professional and truly understood and was concerned about my vehicle issues. I brought my vehicle in on a Thursday morning without an appointment,the issue was resolved the same day! Thank you so much Lucas!

Mikey does a great job, excellent communication!

Mr estrada was the best!!!

Very courteous and helpful service. Lucus was a big help.

Thank you to Chad for greeting me today and helping me. I somehow arrived for oil change on wrong day but he was still able to get me in and out in time to return to work.

Thanks