They were very open and up front about what work needed to be done and what was recommended and did not push any service to be done other CC than what I neede to be completed
8/3/2023
David B. VERIFIED CUSTOMER
Had some check engine lights that needed to be addressed. I couldn't get an appointment earlier than a week and a half out. I was able to leave my vehicle at the dealership and they were able to make the repairs in less than 24 hours. I really appreciate that they worked me into their schedule. They also have one of the cleanest service areas I've ever seen.
8/2/2023
Lance H. VERIFIED CUSTOMER
I wasn’t made aware of the additional service recommendations until I asked when I picked it up if there was anything found. They then showed me in the report the 4-5 additional items that were mentioned. The structure of your report and the texts don’t make that easy to see or identify. On section even said no additional Recommendations.
I’ll be back to have the other things done, but had I known I would have authorized all of those items to be done to avoid a second trip.
8/2/2023
Kevin R. VERIFIED CUSTOMER
Always professional.
8/2/2023
William P. VERIFIED CUSTOMER
Ok
8/2/2023
Yvonne L. VERIFIED CUSTOMER
In my opinion, the service dept at Rapids Honda is excellent!
8/2/2023
Dylan B. VERIFIED CUSTOMER
this dude rules
8/2/2023
Gary A. VERIFIED CUSTOMER
Thank you. You all always do well for us.
8/2/2023
Jeanpaul O. VERIFIED CUSTOMER
Thank you Shawn for good job you guys did on my Honda pilot black edition. I'm completely satisfied. I will be back.
8/2/2023
Joanne L. VERIFIED CUSTOMER
Mr. Diloremzo did a fantastic job.
Thank you so much for taking such good care of my car.
Also thank you to your people for taking care of me.
Great job done by all! Thank You!
8/1/2023
Scott D. VERIFIED CUSTOMER
Excellent service
8/1/2023
Jeff S. VERIFIED CUSTOMER
Thanks Shawn, everything went smoothly. Great service!
8/1/2023
Jonathan R. VERIFIED CUSTOMER
Excellent service thank you Michael!
8/1/2023
Jeff S. VERIFIED CUSTOMER
They did a great job of helping me out when I needed them . Their schedule was full but took my car in on a last minute notice . Then after evaluating everything they gave me a very nice loaner till the work was completed . Very professional . Thanks again .
7/31/2023
Richard L. VERIFIED CUSTOMER
We drive two hours to come to Rapids Honda. So yes that’s 4 hours total! Michael was shocked we’d be waiting at the dealer for a possible 4 hour diamond butler service. To be honest these trips are not my favorite by any means!!!! Michael was so very kind and made us a priority and got us out in two hours! I can’t thank Michael enough for his top notch customer service!!! If you’ve been in the business world you should know the saying “give them the pickle”! If not try and find the video and share it with your employees. Michael knows the business world and giving the pickle. Micheal is a FIVE star employee!!!
7/31/2023
Rebecca S. VERIFIED CUSTOMER
Michael Estrada is very professional. He provided estimates for future work that will be done on my Mazda.
7/30/2023
Jennifer C. VERIFIED CUSTOMER
There were 2 scrapes by the back door that were not there previously. Also wheels and windshield were not cleaned on the drivers side.
7/30/2023
Chad L. VERIFIED CUSTOMER
Drew was very courteous and helpful today. He did a great job. The two things that made me not completely satisfied was the drivers that move the vehicles. My seat is all the way back as far as it will go. When I tried to get in it was not. If there was a way to note a general seat location in vehicles that come in would be a great touch.
And I am not sure why the air would be set to the lowest possible setting and the fan set to hi when I got in. I left it at 70 and the system on auto when I dropped it off. Those are the only things that made this service experience not completely satisfied. Thanks for asking and receiving my feedback. Have a great day today.
7/30/2023
Kristi J. VERIFIED CUSTOMER
Lucas is the ONLY service advisor I will deal with. He takes care of me and my Honda and I appreciate that!
7/29/2023
Chris J. VERIFIED CUSTOMER
Michael was great! He took the time to explain the services that my vehicle needed and demonstrated excellent customer service.