It’s hard to get a hold of your team to check the status of my car while there. I leave messages and it’s hard to get callbacks. It would be nice if they had one person that just answered phones in the service department instead of being transferred to your advisor and not being able to get a hold of them and having to leave messages and wait for callbacks that I never get. It had my vehicle be at the shop an extra day longer. And it also doesn’t seem like the technicians work very well with the service advisor s relaying messages about the status of the vehicle or the issues it’s having
Unfortunately it had me lose confidence that my proper issue was being addressed
9/16/2023
Sheri D. VERIFIED CUSTOMER
Thanks for keeping me updated on what the issue was with my car.
9/16/2023
Karen S. VERIFIED CUSTOMER
I felt with Mr Wong. He was so understanding and helpful to me. He was honest. Very wonderful employee.
9/16/2023
Kelly B. VERIFIED CUSTOMER
Appointment was for 2:15 for simple oil change. My husband arrived at 2:00. Oil change was not completed until after 4:00. My husband was in waiting room but was not told it was ready. I got a text but was not there, should have been claified with him once they knew he was waiting. 1:45 min is a rediculas amount of time for an oil change, we had an sppointment. Oil does not appear as clean as expected, leaves concerns that it wasn't completely drained or filter wasn't changed.
9/16/2023
Jeff J. VERIFIED CUSTOMER
I thought Shawn was exactly how I would want to be treated coming in for service. He was courteous and friendly, not to mention he took another request for me to check out the battery. Then just as he quoted me he gave me a call when the vehicle was expected to be ready. I appreciate the follow up as I recently was from a different dealership that didn’t provide the same level of service. I will definitely be coming back to Rapids Honda because of the level of service I received.
9/15/2023
Brooke F. VERIFIED CUSTOMER
I really appreciate your help with accommodating my requests!
Thanks Lucas
9/15/2023
Madeline C. VERIFIED CUSTOMER
Great communication and service. 10/10
9/14/2023
Don B. VERIFIED CUSTOMER
Shawn always does above my expectations
9/14/2023
Duane D. VERIFIED CUSTOMER
Who is YourAlias in the Text from Rapids Honda?
I don't think your AI bot is working.
Please fix it then I will do your reviews.
If not don't expect feedback.
9/14/2023
Nathan E. VERIFIED CUSTOMER
Michael did a very good job keeping in contact with me. Keeping me updated. Good job man. Thank you for all your help. ????
9/14/2023
Joanne L. VERIFIED CUSTOMER
I will be happy to answer the manufacturer’s questions giving you an
A+. Have a super day!
9/14/2023
Tess N. VERIFIED CUSTOMER
Mikey was awesome - excellent customer service!
9/14/2023
Jeff F. VERIFIED CUSTOMER
Chad and Lucas always treat me with respect and communicate above expectations.
9/14/2023
Paul S. VERIFIED CUSTOMER
Michael Estrada created a stressless experience for my service visit. He went above and beyond to make it run smoothly.
9/14/2023
Akosua A. VERIFIED CUSTOMER
Thank you Michaelfor today. Your professionalism and expert work on my hrv left me feeling grateful for using your service.
9/14/2023
Joseph B. VERIFIED CUSTOMER
I was supposed to get a call back today with a quote for a new timing belt.. never got the call.