We can not be sure that the service done has fixed the issue yet because the ambient temperature has not dropped to where the issue arises. So, I can not say the problem has been fixed.
One point of concern is service being done (rotation of tires) without communicating if this has been done (which I did 1,000 miles ago) in accordance of this being done every 5k miles.
It is also strange that service department has not recommended changing the rear differential or transfer case lube (16k on vehicle) when the initial change should be done at 7,500-10;000 miles. I changed both at 10k.
I'd just like communication before things are done and perhaps a printed schedule of maintenance, as an alternative to the maintenance minder which I don't depend on.
As stated, we don't yet know if the fuel injector replacement has solved the issue so I can not say all is good yet.
Appreciate your time,
Sincerely,
Scott W
11/1/2024
Douglas B. VERIFIED CUSTOMER
Satisfied with the service but the communication was lacking...we received a text that our vehicle was done the next morning after we had picked up our vehicle the night before after calling. The vehicle inspection said we asked to have the filters replaced yet we were not asked but did approve it after we called and asked about it.
11/1/2024
Darrell H. VERIFIED CUSTOMER
Service was done before the promises time and the report was well covered by Matthew. Matthew also made notes for future service recommendations.
11/1/2024
Lorelei D. VERIFIED CUSTOMER
Efficient and friendly
10/31/2024
Raha M. VERIFIED CUSTOMER
Amina dahir
10/31/2024
Barbara E. VERIFIED CUSTOMER
The service was faster
10/31/2024
Ryan/Tatum S. VERIFIED CUSTOMER
Blong is very nice and always communications and explains
10/31/2024
James S. VERIFIED CUSTOMER
Chad is a great service advisor!!
10/31/2024
Thomas V. VERIFIED CUSTOMER
It was great
10/31/2024
Chris A. VERIFIED CUSTOMER
Thank you for the service. I will be back again.
10/30/2024
Diana P. VERIFIED CUSTOMER
Matthew W. did an amazing job, got me checked in and communicated very well through the whole appointment.
10/30/2024
Veronica B. VERIFIED CUSTOMER
Michael was so helpful, very nice service.
10/30/2024
Colette A. VERIFIED CUSTOMER
Excellent services
10/30/2024
Shannon/John A. VERIFIED CUSTOMER
The appointment was seamless.
Service writer Blong was friendly and professional. He fully explained the upcoming service and warranty information, as well as the inspection results upon completion.
Service was completed faster than expected. I appreciated the complimentary car wash.
10/30/2024
Gregory S. VERIFIED CUSTOMER
Very professional and friendly place …. Got me in and out in less than an hour. Well done !
10/30/2024
Ramesh K. VERIFIED CUSTOMER
Excellent customer service, I am
Very much impressed
10/29/2024
Hezron G. VERIFIED CUSTOMER
My car was serviced on time as I waited.
10/29/2024
Marsha/Dan Z. VERIFIED CUSTOMER
Drew did a great and thorough job for us.
10/29/2024
Steve J. VERIFIED CUSTOMER
Matt was very pleasant and extremely efficient at his job
10/29/2024
Leah P. VERIFIED CUSTOMER
Matthew is always very helpful and knowledgeable. He's extremely professional and I enjoy working with him when I come into the dealership for my service needs.