Rapids Honda Auto Repair Service

Matthew was very nice and did a wonderful job with my car! Zero complaints.

Thank you, and I’m hoping that this problem does not arise again… if it does, Mikey knows how to handle it and what to do

Micheal was professional and didn’t a great job explaining on what is needed for my car to preform the very best.

I had an appointment at 7:15 am this morning for recall work. I dropped the car off the night before to make sure it was ready to go for them this morning. I got a text at 7:45 saying I had missed my appointment. I called and asked them if they checked the overnight key drop off. They then discovered my vehicle was there. They asked me when I needed it done by. I told them ASAP as that was the reason I had a 7:15 am appointment booked. They told me they would get started on it right away. I went to check on the car at 10 am as I was told it would be a 2 hour fix. That's when I was told it hadn't even been started yet. For Drew in particular, he told me that he "understood my frustration" and also repeated that it wasn't him who booked my appointment. I asked for a manager and he told me that the service manager hasn't been in all day. I asked to see a different manager and he told me all of them wouldn't be in until noon. That was a lie and I called later in the afternoon and was told the service manager had been in all day. On that phone call, I also asked for a return phone call from the manager and I never received one. Overall it was the worst customer service I had ever received. There were no solutions offered. Lies were told. I have no desire to come back to the service department or even consider Rapids Honda for anything. Once we purchase the vehicle after the lease is up, we are done.

Great job, knowledgeable and experienced, thanks again!

Thank for being proactive on my 2018 recall!

Very nice person.

Great service was in and out quickly.

All I did today was purchase the Black Friday oil change special. I did not have any service done on my car.

He was very helpful and understanding

Fine job

Blong was awesome

Very respectful customer service I got it

I appreciated the quick appointment. I called and had an appointment the next morning.

Fast and friendly.

Friendly helpful service! Thanks

Very kind employees, super friendly and overall a great experience.

Is very good service Thank you for Honda Rapids I’m very happy Thank you Again

Always great service at coon rapids Honda

Matt was great to deal with!