Kyle was professional and the job was well done. It was Elmer and his assistant Jorge who kept in touch with us prior to the appt. we appreciate their efforts in doing so.
6/26/2020
Lisa S. VERIFIED CUSTOMER
There was a little confusion when we drove up. There were about 8 cars waiting to be served, but the ladies got to it and after about 10 mins we were helped. After that...smooooth sailing. I wish the buying process could be as smooth and hassle-free at the maintenance. Great Job!!
6/26/2020
Mike B. VERIFIED CUSTOMER
Great service, looking forward to working with Mr. Webster again
6/26/2020
Sophany C. VERIFIED CUSTOMER
Great experience - always take my car to Roseville Toyota.
6/26/2020
Matthew C. VERIFIED CUSTOMER
From the very first phone call, I felt like part of a family. Excellent experience!
6/26/2020
Araceli S. VERIFIED CUSTOMER
From the moment I made the call to make the appointment for service it was great service all around. Chris kept me updated on the repairs that were needed. Very happy with Roseville Toyota. Glad I bought my car there and service. Thank you ????
6/26/2020
Stuart R. VERIFIED CUSTOMER
Great service and friendly staff !!!
6/26/2020
John M. VERIFIED CUSTOMER
Great fast work!
6/26/2020
Richard F. VERIFIED CUSTOMER
Leanne Delamerced did not wear a face mask when I took my car in nor when I picked it up after the service was completed. That made me feel very uncomfortable. All other employees that I interacted with did wear face masks, so I assume it is your policy that employees should wear face masks when dealing with the public. I am 75 years old and the mortality rate from Covin-19 for my age group is 80%. Wearing face masks is very important and there is now a State order to do so. Please tell Leanna Delamerced to please wear a face mask when interacting with customers, or find her another position where she has no contact with customers. I have been buying vehicles from John L. Sullivan's dealerships,and have
been having them serviced by his dealerships for 28 years, and this is the first time I have had a complaint.
6/26/2020
Karen F. VERIFIED CUSTOMER
I am so pleased that Conor took the time to research and make arrangements for my car's repair. He had to arrange the repair outside of Toyota and I appreciate that he was willing to ask his manager for approval, and have it done with absolutely no inconvenience to me. Its customer care like this that ensures my plans to upgrade and purchase a new Camry next year.
6/26/2020
Joe L. VERIFIED CUSTOMER
Molly, my service rep went above and beyond in trying to help me get the best service that I can including arranging a Lyft ride to and from my house. Great job, and thanks Molly!
Joe L
6/26/2020
Mark C. VERIFIED CUSTOMER
Excellent service and explanation.
6/26/2020
Ronald J. VERIFIED CUSTOMER
Friendly, knowledgeable, patient, helpful ... Cory is a credit to Roseville Toyota .. I enjoy dealing with him!
6/26/2020
Scott B. VERIFIED CUSTOMER
Good
6/26/2020
Aaron G. VERIFIED CUSTOMER
Keep up the good work!
6/26/2020
Deborah N. VERIFIED CUSTOMER
Had a 10:50 appointment for a tire rotation and visual inspection...car wasn’t done until 12:20. Long wait for just a tire rotation.
6/26/2020
Jeanne C. VERIFIED CUSTOMER
Connor expected mains everything thoroughly and professionally. Much appreciated
6/26/2020
Jennifer A. VERIFIED CUSTOMER
Conor was pleasant, professional, and explained everything that was serviced on my vehicle. Thanks!
6/26/2020
Ina W. VERIFIED CUSTOMER
Cory was amazing. He was on top of things for the care of my car. I do not know when I am supposed to come back in for the next oil change because I wasn’t informed and I did not think to look on the windshield or ask Cory. If you could have him text me the information or he can schedule it on his calendar and call me when it is due to go in again. Thank you again.