In reality I did not expect how fast and efficient was the service received from Chris Martinez and the service department. I thought I was going to be there waiting for about 6 hours but it took only like 2. That’ll was great. I left Roseville Toyata very satisfied. Thank you for going the extra mile Chris Martinez.
9/16/2020
Veronica-Todd R. VERIFIED CUSTOMER
I asked for a ride as we only have one car. Never heard back from customer service representative despite repeated text messages. Called after 1.5 hours. Operator told me they would get a ride. Waited another 30 min. Gave up and rode bike in through terrible air quality. Waited for representative with my bike. When it was my turn representative left. I was going to service manager to report as I was steaming mad. Was offered 50 percent off for inconvenience (only $59) and the representative blamed the operator and never took responsibility when he was the problem for never following through. Pretty clear he does not think I am worth his time. If it happens again I am going straight to the manager with online reviews. Reputable restaurants would comp the whole meal if something like this happened and would take responsibility for actions. Very disappointed.
9/16/2020
Charlene G. VERIFIED CUSTOMER
I had my house key on my car key ring. Someone there removed my house key and placed it into an area where my cup holder is. Of course I didn’t know where it was and I was locked out of my house until I located it later that day.
I feel I should have been advised .
9/16/2020
Vladimir O. VERIFIED CUSTOMER
Well done
9/16/2020
Cresencio A. VERIFIED CUSTOMER
Absolutely great.
And special thanks to kyle he was so very accomodating and the vallet as well
9/16/2020
Roy H. VERIFIED CUSTOMER
Alex did a great job managing my service needs. I really appreciated the manner in which he conducted himself. He’s a great asset to the Toyota Business and family.
Thank you Alexander,
Roy E. Howe
9/16/2020
Gary W. VERIFIED CUSTOMER
We liked working with Kyle We have in past also
He explains everything and Is very professional
9/16/2020
Melissa E. VERIFIED CUSTOMER
Kyle was great always very helpful
9/16/2020
Helen L. VERIFIED CUSTOMER
Austin is really nice and friendly. Explains everything so we understand what they did. Thanks, Austin! You are so much better than the other person we had. All the work was done in a timely manner. Thanks, again.
9/16/2020
Allison H. VERIFIED CUSTOMER
I was unaware my service agreement had ended and when I made the appt over the phone the girl didn’t tell me. I got a babysitter for my twin infants and drive to Roseville from Antelope to get my car serviced. After about 10 mins of checking me in, the guy informed me my service agreement was up and I’d have to pay for the visit. I should probably know what kind of service agreement I signed but that was 2 years ago and a very late night after work. So it would have been nice if that’s something the girl told me when I made the appt. So now I have to get a babysitter for another day to get my car serviced somewhere else bc I’m not paying dealership prices. Thanks for wasting my time.
9/16/2020
Chris L. VERIFIED CUSTOMER
Cory was very helpful, courteous and professional.
9/16/2020
Vita M. VERIFIED CUSTOMER
Austin was great. Service was done properly and in a timely manner.
9/16/2020
Gary G. VERIFIED CUSTOMER
Very professional
9/16/2020
Mai N. VERIFIED CUSTOMER
The service is alright, I am looking to extend the maintenance for another 100,000 miles, can someone contact me,
9/16/2020
Corinne S. VERIFIED CUSTOMER
Very professional and helpful and nice
9/16/2020
Laura D. VERIFIED CUSTOMER
I had an appointment at 3pm for an oil change. I asked them not to do the 50 point inspection, but they did anyway. I left 2 hours and 25 minutes after I got there. Cory talked to me at 3:57 and told me it would be another half hour, no more than a half hour. An hour and 15 minutes later... Really? No communication. I won't be back there. I'll find somewhere else to take my car.
9/16/2020
Geoff E. VERIFIED CUSTOMER
Had a appointment, 15,000 mile. With a appointment total time was 1 hour 45 mins. Then asked to put a cabin air filter in while already done sitting in the lot, one would think to ask while the hood or cabin is up/open. Then no wash because of COVID-19 and still 145 mins
9/16/2020
Darrell-Evain C. VERIFIED CUSTOMER
It was a painless and efficient experience!!!
9/16/2020
Kamala G. VERIFIED CUSTOMER
Chris Martinez has always been professional and helpful to the needs of my car. He always listens to my concerns and assures me that they will always take care of us.I will always recommend Chris Martinez for your service needs.
9/16/2020
Christine-Thomas B. VERIFIED CUSTOMER
Alex, was great and kept me updated as things changed.