Kyle was outstanding. I will always bring our van to Roseville Toyota because of his dedication
4/18/2021
William S. VERIFIED CUSTOMER
My windows were left with a nasty film and chalky water spots all around. Everything else seemed to be ok. ? Why would you leave the windows dirty and expect the owners to be satisfied?
4/18/2021
Joseph B. VERIFIED CUSTOMER
he always exceed customer satisfaction
4/18/2021
Fernando G. VERIFIED CUSTOMER
Chris Martinez is awesome!! He always takes good care of my vehicles
4/18/2021
Cassandra P. VERIFIED CUSTOMER
Happy Customer!
4/18/2021
Paul R. VERIFIED CUSTOMER
Great service
4/18/2021
Renata B. VERIFIED CUSTOMER
Excellent service, above and beyond
4/18/2021
Lester A. VERIFIED CUSTOMER
Michael North is a outstanding service advisor. He always tells me the issues with my car and what my options are.
I would highly recommend him to my friends.
4/18/2021
Charles W. VERIFIED CUSTOMER
Very prompt getting side steps on
4/18/2021
Toni K. VERIFIED CUSTOMER
Michael was very helpful answering and explaining my questions. He was thorough and attentive. Thanks for good customer service Michael.
4/17/2021
Adrian W. VERIFIED CUSTOMER
I'm glad I bought my Rav 4 from you all. Rachel was smooth. Everything was done before I arrived. I barely noticed her. I mean that as high praise. I did not have to wait for any time at all. Same thing with checkout. I've rarely had service of any kind as good. Rachel gets 10's in all the boxes.
4/17/2021
James W. VERIFIED CUSTOMER
Subcontractor (Dealerworks?) removed my RFID tag that I need to get through
My community gate. It will cost $35 and take at least a week to get a new tag.
Until then, I can’t use my car. I wasn’t asked or told they would remove the tag.
I don’t understand why it was necessary. Otherwise, Rachel B was courteous and professional. But two weeks with no car ****.
4/17/2021
Ike K. VERIFIED CUSTOMER
Mr. Koontz, is the employee to keep. Very informative, extremely courteous.
4/17/2021
Nordon W. VERIFIED CUSTOMER
Excellent service
4/17/2021
Vincent C. VERIFIED CUSTOMER
Rachel is very helpful and good product knowledge. I’m satisfied with her service. Keep it up.
4/17/2021
Stanley-Deborah B. VERIFIED CUSTOMER
Excellent customer service. Very pro active when we had concerns after we brought car home. Thank you for having men like Steve help your customers!
4/17/2021
Hector C. VERIFIED CUSTOMER
Paul is an excellent advisor
4/17/2021
Pheng H. VERIFIED CUSTOMER
First off, if I could rate it,, I would give it a 3 star. I'm not sure if the llumar protection film was precut or if it was cut to fit during at the time of service but both sharp edges (corner) of top of hood wasn't fully covered leaving about 1-2 cm off leaving a possible chance to peel if washed or wax.
Car was not fully washed prior to forming work on film protection and when vehicle was washed partially to perform work, water was not dried and left alot of water marks and I had to wash vehicle carefully when I got home. Water marks could have been prevented if whole vehicle was washed and I would have just allowed vehicle to not be washed for at least 3 days according to llumar or 7 days according to Toyota reps. I am afraid that Toyota or llumar will void my warranty because of these little imperfections. Most of the work was great other than the few things I pointed out that could have made the feedback 5 stars.