Jason was friendly but pulled a bait and switch on When we went to check out, informing us that we needed to pay $85 for the work done when we were sure it was covered by our warranty
9/9/2021
Cheryl A. VERIFIED CUSTOMER
Great Job Team!
9/9/2021
Sameh L. VERIFIED CUSTOMER
Great customer service and high level of professionalism by Jason.
Thank you.
9/9/2021
Richard D. VERIFIED CUSTOMER
Cory was excellent.
9/9/2021
Nicole N. VERIFIED CUSTOMER
Really efficient and polite. Thank you!
9/9/2021
Artem Z. VERIFIED CUSTOMER
Tires weren't inflated correctly, had to come back to get them to the right pressure. Two of the four tires were off by 5psi. When wheels were rotated, they weren't balanced which made the steering wheel wobble. Went to a third party to get them balanced and they're great now. Told the representative that my reverse light bulb was out and I was told to schedule another appointment to get it replaced...one bulb. When the checklist was returned to me it said that all of the lights were check and work. I told the rep that that's not true and that the reverse light is still out, he explained to me that all of the lights are checked except the reverse lights, as it says on the checklist. This is my first dealership experience, and it just seems like everything is made to be so difficult when it comes to getting work that is covered by warranty done, that it is just more simple to getting a third party to do it and not worry. Feel free to not respond to this, it's not going to change what happened. Enjoy your day.
9/9/2021
Michelle-Dylan-Denny R. VERIFIED CUSTOMER
Roseville Toyota is amazing there advice department is always spot on and Cole and Chris rock!!!!
9/9/2021
Patty L. VERIFIED CUSTOMER
Jason worked hard to explain exactly what further work needed to be done. He let me know what was most important to take care of and which issues could be postponed.
9/9/2021
Shirley K. VERIFIED CUSTOMER
The service person was helpful and professional. The problem we took the car in for still has not been resolved. We do need to get with the service representative when he returns to work.
9/9/2021
Avelino S. VERIFIED CUSTOMER
Good Service
9/9/2021
Kateryna B. VERIFIED CUSTOMER
Excellent service. Love Roseville Toyota. Thank you!
9/9/2021
Karen A. VERIFIED CUSTOMER
Chris did an amazing job and i would highly recommend Roseville Toyota because of his excellent service.
9/9/2021
Xiomarya B. VERIFIED CUSTOMER
Loved working with Kyle. Friendly, knowledgeable and very efficient. He saved me from having to wait another hour since I couldn’t make up my mind whether to purchase a battery. He got to the garage as they were getting ready to bring car out of garage. I had already been prepared to wait the additional time due to my indecisiveness yet he went the extra mile. Very much appreciated, great customer service.
9/9/2021
Garry T. VERIFIED CUSTOMER
Great service!
9/9/2021
Larae B. VERIFIED CUSTOMER
Gabriel did a great job. However I previously had my oil changed in July in preparation for a road trip to Colorado. someone removed the sticker from the other service station reminding me when my next oil change is due. I will need to call them to get the 5000 mile reminder.
9/9/2021
Judith S. VERIFIED CUSTOMER
Chris was very helpful and solved an issue we had. Great customer service.
9/8/2021
Juan S. VERIFIED CUSTOMER
The Tint place let’s a mess inside the truck. Drip marks from whatever they use on the windows all over the hard plastic the truck has under the windows on the inside. You would think they were clean after themselves. I’ve been very careful to not dirty my brand new truck that I got two weeks ago for them to just treat it as it was any old truck. The actual Toyota staff and service was great.
9/8/2021
Paul B. VERIFIED CUSTOMER
Another quick and painless appointment with Shane ONeill. He is always pleasant and knows the best way to take care of my investment , my Tacoma.
9/8/2021
John O. VERIFIED CUSTOMER
Elmer was very attentive and knowledgeable. I couldn’t ask for a better experience with dropping my vehicle off for a service.