We made an appt today for 2:40 pm with Jason. We found out after we got to the Service Ctr that Jason is on vacation. His partner was very busy so we went to Kyle with our initial paper. We were then told it would take 2-3 hours to fix the 1 tire. After 1 hr, we went to check to see the status. Derek, Jason’s partner was not there so we went back to Kyle. We were directed to go to Derek. Finally able to speak to Derek who said it hadn’t been looked at. We were also because it’s the weekend we would have to pay for a new tire if it couldn’t be patched, We have an extended tire plan which means we should be getting a new tire. (They can’t consult the warranty office on the weekend??) After 2 1/2 hrs we were told our tire was patched. Having working in a service station, I know that it doesn’t take 2 1/2 hrs to put a car on the rack and patch it. We would recommend telling customers to come at a later time rather than wait unnecessarily. We truly understand the need for waiting for a full service appointment. Hopefully you’ll listen and respond to this recommendation so others do not have to wait. Also not sure your staff are following the tire warranty as provided to customers. Thank you for listening to our concerns.
9/19/2021
Alisa C. VERIFIED CUSTOMER
Thank you Cory for assisting me with my car service this afternoon!
9/19/2021
Jay M. VERIFIED CUSTOMER
Kyle is outstanding! Please thank him for me.
9/19/2021
Matthew &. VERIFIED CUSTOMER
Derek always does a great job serving our needs.
9/19/2021
Kelly A. VERIFIED CUSTOMER
Excellent service! Highly satisfied
9/19/2021
Loretta P. VERIFIED CUSTOMER
Alexander Lindsey was efficient and did great work.
9/19/2021
Deborah C. VERIFIED CUSTOMER
Kyle always gives great service and advice and never pressures you drink do something
9/19/2021
Arcelia A. VERIFIED CUSTOMER
Excellent Over All—-Customer Service, Knowledge and Experience of Job.
9/18/2021
Arthur T. VERIFIED CUSTOMER
Omid did an excellent job
9/18/2021
Joseph C. VERIFIED CUSTOMER
Was promised the care in an hour and it was ready in less than 45 minutes.
9/18/2021
Lakshmy M. VERIFIED CUSTOMER
Austin wasn’t like other service reps. She didn’t annoy me with upselling very straightforward and answered all my questions. I will always book my services with her!
9/18/2021
James D. VERIFIED CUSTOMER
Expectations were fully met. No unpleasant surprises.
9/18/2021
Kevin-Sukhi-Atwal A. VERIFIED CUSTOMER
Was not happy with my advisor told me doing rotor and brake pad change find out after I paid he just clean the rotor and put new break pads I do not know why he told me changing rotor and break pads and total $709.00 seems to me he change me over when he just clean rotor and put new pad I m not happy with service
9/18/2021
Alexandria W. VERIFIED CUSTOMER
Jason was so helpful and friendly all around, I hope to see him on my next visit thank you for being so kind
9/18/2021
Dan T. VERIFIED CUSTOMER
Ok nothing but satisfied ????
9/18/2021
Deborah A. VERIFIED CUSTOMER
Very helpful
9/18/2021
Charles S. VERIFIED CUSTOMER
Samuel did a thorough review and kept me well-informed.
9/18/2021
Jeffery-Justin J. VERIFIED CUSTOMER
Never received a call about the progress until it was going to take another 49 min,
They had my truck for over 3 hours and hadn’t even started on it.