Kaycee was professional, competent and communicated status and updates in a timely manner. And thank you to the service team for repairing the malfunction and washing my car!
9/2/2021
Simon E. VERIFIED CUSTOMER
Andres said my vehicle would be ready in a hour but in reality it was 45 minutes and quick and easy check in and out
9/1/2021
TIMOTHY P. VERIFIED CUSTOMER
I asked if they changed air filter i was told that it wasn’t do till next service. I looked it was filthy I had to replace my self out of pocket. So much for my free service that I paid for
9/1/2021
Dale S. VERIFIED CUSTOMER
Great job.
8/31/2021
Suzan S. VERIFIED CUSTOMER
Highly efficient and professional work by all the Ford Quick Lane staff. Thanks!
8/31/2021
Dion H. VERIFIED CUSTOMER
Have had my truck serviced many times at Jim Burke Ford.Truck was dropped off this morning for an oil change with service writer Yesenia. It was explained to her at drop off…that a special oil filter would be needed due to modification (this has never been an issue before.Received a call at 4pm and was told my truck could not be serviced because of the modification. I inquired why now is this an issue…it soon became clear it had not been ordered or taken into consideration until the end of the day! Can hardly believe with all the 6.0 ford trucks in Bakersfield that she has not come across a external oil cooler and filter.
8/31/2021
Ward S. VERIFIED CUSTOMER
Great job done by the overworked staff at Jim Burke ford
8/31/2021
Guillermo G. VERIFIED CUSTOMER
Andres was a true professional and his service ability to explain the repairs to me in simple terms put my trust in his word.
I will be requesting Andres from now on because he is very trustworthy and again a true professional.
Guillermo G
8/31/2021
Cameron P. VERIFIED CUSTOMER
I tried to answer this earlier but it wouldn’t load. Glad it came again and I have a second chance to answer. The service department gave outstanding service to me. A warning light that came on for airbags. I thought this was kind of serious as I have seen first hand how well airbags protect life. It’s one of the reasons we updated our vehicle. The service department thought so too and got me right in, even though these are hard times fir the auto industry. Gabrial called and said they located the people and would have my new Ford Ranger Tremor done Friday. I picked my truck up from Gabrial just after lunch Friday and could not be happier with the service I received from Gabrial and the service department at Jom Burke Ford.
8/31/2021
Catalina H. VERIFIED CUSTOMER
Thank you ????
8/27/2021
Patrick N. VERIFIED CUSTOMER
Burke Ford was unable to find a record of replacing a part on my 2018 Escape that was in fact special ordered and installed by Burke Ford. Their service records only go back to April of 2019. They should be able to use my name as a starting point as I have had three Ford Escapes since 2011. You would think that wouldn't be so hard. Then they tried to blame the damage on JiffyLube when the problem obviously exists within the Ford process of manufacturing. Also the original part was replaced with a far inferior part. I am still researching as Jim Burke wants me to PROVE that I bought the part when it should be part of the service record regardless of which Ford dealership where the part was purchased and installed.
8/27/2021
Marcia R. VERIFIED CUSTOMER
Andres was helpful and delivered my car before the promised time.
8/27/2021
Ricardo R. VERIFIED CUSTOMER
Good job
8/26/2021
John C. VERIFIED CUSTOMER
Very good thanks
8/26/2021
Sophie R. VERIFIED CUSTOMER
Kaycee ALWAYS makes it a seamless process
8/26/2021
Elizabeth G. VERIFIED CUSTOMER
First time making an appointment. My norm is just walk in and wait for hours. This time with the appointment it was great. My wait time was less. Thank you
8/26/2021
Frank F. VERIFIED CUSTOMER
Not to be rude, just straight forward. As a proud owner of three Ford vehicles and considering a fourth. I think it would be nice to get some discounts on having my Ford vehicles serviced. Just saying.
8/24/2021
Julian A. VERIFIED CUSTOMER
I don’t trust anyone else with my truck, Thank you for your professionalism and quality service????????
8/20/2021
JEFF W. VERIFIED CUSTOMER
Kaycee did great job providing me with information and timely updated me on status. Thank you
8/20/2021
Michael C. VERIFIED CUSTOMER
I expected good service and I was not disappointed, good job!