Service was excellent, professional and very friendly!!!!
3/17/2020
Nicole P. VERIFIED CUSTOMER
Since my oil change, there has been a burning smell coming from my car after I drive it. I think they made some kind of mistake because I was told they had to do an engine wash. Well, it didn't take care of the problem because I can still smell it and I see oil spots on my grill sometimes.
3/17/2020
Roselle P. VERIFIED CUSTOMER
Keep up the good work! Very satisfied with your service!????
3/17/2020
Gilbert A. VERIFIED CUSTOMER
All your up front service employees should be like Brandon, that young lady Misty, does not treat me well, telling me they can’t look at my tires until 2:30 when it’s just 11:30 am, make an appointment with your Service Department to look at the anti Skid Monitor, take your truck to the collision repair to reattach tail gate. I was extremely upset with Misty but had to calm myself down to get these minor problems taken care of. I waited until Misty left then explained the same problems to Brandon and everything was fully taken care of within one hour.
3/14/2020
GARY R. VERIFIED CUSTOMER
Only place my family takes there vehicles for service. Always a good experience!
3/14/2020
Robert C. VERIFIED CUSTOMER
She and Ford did a great job!
3/13/2020
Carl N. VERIFIED CUSTOMER
My favorite service advisor! Always on the ball! Great job!
3/12/2020
David M. VERIFIED CUSTOMER
Customer service was very professional
3/11/2020
Rogelio D. VERIFIED CUSTOMER
My quick lube wasn’t started till one hour after my appointment time. They really took care of me though by not charging for my service. I would not continue to have my vehicle service though if they can’t stick close to appointment times
3/11/2020
Silvia P. VERIFIED CUSTOMER
Excellent service
3/11/2020
Jose J. VERIFIED CUSTOMER
WE ARE ALWAYS COMPLETELY SATIFIED WITH GABRIEL AS OUR SERVICE ADVISOR. HE ALWAYS KEEPS US INFORMED WHETHER ITS FOR PARTS WAITING TO COME IN OR THE STATUS OF OUR VEHICLE REPAIRS. THANK YOU GABRIEL!!
3/10/2020
Deanna C. VERIFIED CUSTOMER
Matthew has assisted me several times on my visit to your service department. He is extremely kn knowledgeable, provides excellent and friendly customer service. He is a super star in your organization!!! 10+++ rating on a 1-10 scale.
3/10/2020
Juan A. VERIFIED CUSTOMER
What I appreciated most about Brandon is that he was able to resolve our issue on our 2 week old Explorer. He could have easily said that the car would be seen on Monday, but he was solution focused and was able to get the issue solved. We had our car back the same day.
3/10/2020
Patrick C. VERIFIED CUSTOMER
Great service
Not a long wait either
3/10/2020
Maria M. VERIFIED CUSTOMER
Excellent service, good job explaining what was done, other conditions
needing to be addressed (condition of air filter) condition of brakes, etc. very good & timely service.
3/7/2020
Charlie B. VERIFIED CUSTOMER
Kaycee was great, she was very informative and dealt with my problem
3/7/2020
Lanette B. VERIFIED CUSTOMER
I received fast courteous service and I will definitely be a returning customer.
3/7/2020
Billy C. VERIFIED CUSTOMER
Misty You know what the problem is. If this problem is not taken care of I am done with Ford. I have
been a coustmer with Ford since 1951. You better talk to some one and do your job. You had my pickup for I 1/2 days and did nothing. You can take Ford and stick where the sun does not shine Billy E, cates
3/7/2020
Benjamin M. VERIFIED CUSTOMER
Simple, easy process for my first time. Desk folks were very helpful and taught me how to use the app. It was also pretty fast
3/6/2020
MARILYN B. VERIFIED CUSTOMER
A thank you for removing the screw from my tire as a courtesy.
Makes me happy I bought my tires from you!