Requested my concerns with the vehicle be documented and Toyota replace a damaged part. My service provider was unable to assist me.
11/24/2024
Martha H. VERIFIED CUSTOMER
Great service, attentive attendant
11/24/2024
Susan R. VERIFIED CUSTOMER
Th service was fast and professional
11/23/2024
Lisa H. VERIFIED CUSTOMER
Rosalina is very friendly and helpful. She is an asset to your company.
11/23/2024
Ian I. VERIFIED CUSTOMER
Rosalina was very clear and swift when communicating with me. I highly appreciate her and look forward to working with her again in the future. Thank you Rosalina! You’re a rockstar!
11/23/2024
Dakotah T. VERIFIED CUSTOMER
Denise was super on top of it and so helpful and kind. I will be coming back and hoping to get her again!
11/23/2024
William L. VERIFIED CUSTOMER
She was great! Very knowledgeable. A true professional.
11/23/2024
Jayce R. VERIFIED CUSTOMER
Robert provided an excellent service experience at Norm Reeves Toyota. He communicated often and clearly and was extremely accommodating. His team completed all services faster than estimated and he went above and beyond to make sure he was helping any way possible. Provided info on options for ride share and rentals, worked with me on scheduling unexpected service needs and went out of his way to work with me on the financial side of needed services. My experience with Norm Reeves has always been good which is why it is my preferred location for maintenance and services but my most recent experience with Robert as the supervisor surpassed already high expectations at Norm Reeves. Thanks!!
11/23/2024
Mathis Z. VERIFIED CUSTOMER
Give her a raise and a tax free bonus Rosalina knows more than half your techs
11/22/2024
Anthony V. VERIFIED CUSTOMER
LUIS IS TOP NOTCH
11/22/2024
Grace F. VERIFIED CUSTOMER
Is always great.
11/22/2024
Richard R. VERIFIED CUSTOMER
Denise was great, quick , courteous service. Great service
11/22/2024
Maren C. VERIFIED CUSTOMER
I took my Prius in as it wouldn’t start and I had to jump it to get it there. I was charged $189 for analysis. One of the battery terminals wasn’t tight and the mechanic just tightened it. That was it $189.
Then the next day when my friend got in my car she saw a battery charger a mechanic left in my car. I returned it to Norm Toyota. They offered me a free oil change for compensation. I said how about $189? The manager gave me half. I think I should have got it all back. I’m just saying.
11/22/2024
Honey D. VERIFIED CUSTOMER
She was exceptional. Just truly blessed me. Took good care of me she applied discounts I didn't know I had. I was so worried that I wouldn't have enough. I will say this car dealer is the best. It can get pricy but somehow you guys always help me out which makes me refer you to others!!
Great great job.
11/22/2024
Barry G. VERIFIED CUSTOMER
Will fill out the survey.
11/22/2024
Angelica G. VERIFIED CUSTOMER
Jessica has great customer service! Glad there is a shuttle/uber service when there is a long wait.
11/21/2024
Maria P. VERIFIED CUSTOMER
timely done and very respectful. thank you!
11/21/2024
Maria R. VERIFIED CUSTOMER
Great work! Fabulous communication in regards to the car situation. Really understanding on how to go about it. Thanks!