I wasn’t offered the option to go with the service advisor I wanted. I wasn’t asked if I need a shuttle anywhere. Was offered a service before my vehicle was checked unlike other times when after they checked my car they let me know if I wanted the extra service. Not to mention I waited 15 min to be attended and I was the only car waiting to be talked to.
11/8/2024
Wayne T. VERIFIED CUSTOMER
Happy with his service
11/8/2024
Teresa A. VERIFIED CUSTOMER
The employee was very professional and attentive. Definitely a pleasure to deal with.
11/8/2024
Calvin W. VERIFIED CUSTOMER
Car is still having issues after service
11/8/2024
Marlene M. VERIFIED CUSTOMER
Julie was very quick with the whole process. It was my first time going to get my car serviced. She took care of me and got me out quick. Car was ready within two hours. Which was pretty quick in my opinion. Overall, really recommend her. Will be going back to her.
11/8/2024
Madeline B. VERIFIED CUSTOMER
Leo was the friendliest and kindest service rep I have worked with at norm reeves. He was efficient and helpful. I will be requesting him in the future.
11/8/2024
Erik D. VERIFIED CUSTOMER
Thanh, always provides great customer service. He is always very helpful, clear and shows concern when we have a doubt. The reason we always return back to Norm Reeves Honda at Cerritos has a lot to do with him.
11/8/2024
Von D. VERIFIED CUSTOMER
I ask a tire rotation during my oil change but they didn't do it. 2nd time it happen, previously from our 2019 Civic. Service techs wheels are unmarked.
Tired of reminding the service managers.
11/8/2024
Elvira C. VERIFIED CUSTOMER
I have taken my car several times to get fixed and it continues to give me problems. This last time, it wasn't even a problem with the car, it was a problem with whoever worked on my car. Apparently they left loose bolts which caused my car to make weird noises only putting me in danger. I a beyond disappointed.
11/8/2024
Jorge V. VERIFIED CUSTOMER
Best experience ever. Fast, on time and professional service.
11/8/2024
Bobbie H. VERIFIED CUSTOMER
Great Service
11/8/2024
Conrada J. VERIFIED CUSTOMER
Manny was exceptional!!
Very professional and considerate.
Thank you Manny!!
11/8/2024
Danilo B. VERIFIED CUSTOMER
Thanks I'm very happy satisfied
11/8/2024
Robert W. VERIFIED CUSTOMER
Very helpful and friendly.
11/8/2024
Edward M. VERIFIED CUSTOMER
Javier Peña always reassures that my vehicle is done on time and is considerate with any issues regarding my vehicle.
11/8/2024
Gretchen Angelique. VERIFIED CUSTOMER
I was told that my service would take an hour, but it took two and a half hours. The service center closed while I was still in the waiting room; another staff member saw me waiting and got Aaron’s attention to retrieve my car. In addition, Aaron was not clear on telling me what I paid for. I also did not ever receive the results from the inspection on my vehicle.
11/8/2024
Gail O. VERIFIED CUSTOMER
Miguel was very thorough, prompt, knowledgeable and exhibited excellent customer service.
11/8/2024
Mario G. VERIFIED CUSTOMER
Javier Pena was nice and he gave me a great customer service experience