Excellent customer service, wait time was short, and overall great experience.
2/20/2025
Jay Aldwin. VERIFIED CUSTOMER
Professional service and quality of work through and through.
2/20/2025
Lesley F. VERIFIED CUSTOMER
He is very professional and kind. He went the extra step for me. Honda is lucky to have him. This is the second time I worked with him. Today when asked if I had someone in mind to help me, I asked for Joseph and was glad I did.
2/20/2025
Irma L. VERIFIED CUSTOMER
Thanks
2/20/2025
Christina H. VERIFIED CUSTOMER
Payed $298.60 for them not to fix anything. I asked them to check why my sensors were on, even tire pressure sensors are on and pressure is fine when I check manually. Horrible service. Don’t come here. Waste of money for them to do NOTHING with my car. Not even a car wash or a “have a great rest of your day”. SCAM
2/19/2025
Kevin . VERIFIED CUSTOMER
Joseph was very friendly and made the experience of bringing my car in for service simple and easy.
2/19/2025
Janet D. VERIFIED CUSTOMER
Things worked out well this is it thank you
2/19/2025
Alexus L. VERIFIED CUSTOMER
The check in process not cohesive. I had an appointment but was not seen for 30 minutes while other vehicles who came after me were serviced first. I had to ask the staff if someone was coming to properly check me in because it seemed as if they forgot I was sitting in the car waiting for an agent. When a staff member finally came, the process was smooth. I was also disappointed that my agent didn’t review the summary of my car health status with me especially with many categories marked as urgent. I had to review the information on my phone and go back to the agent to ask why these weren’t discussed with me. Some of the information marked as urgent was incorrect but was only fixed because I asked the staff for further clarification.
2/19/2025
Glen M. VERIFIED CUSTOMER
I have been a Norm Reeves of Cerritos customer for over 35 years and have bought virtually 8 to 10 Hondas and will always drive a Honda. All of my cars have been serviced one time or another by Norm Reeves or another Honda dealership in the area.
2/19/2025
Teresa E. VERIFIED CUSTOMER
Muy bien gracias satisfecha
2/19/2025
Shayne S. VERIFIED CUSTOMER
All was good.
I called at 1:20 pm for an oil change and to my surprise I was given an appointment at 3 pm, so I took it…yay! Because traffic was good, I arrived early and got right in.
Today, I was a happy customer.
2/19/2025
Mariana S. VERIFIED CUSTOMER
Manny Sanchez was very helpful & very polite! definitely had a great experience being helped by him! Definitely Will Be back!
2/19/2025
Kimberly R. VERIFIED CUSTOMER
Bad Everytime I go to service every person who helps me is really rude and Ramiro Monte’s was really rude because I was explaining what’s wrong and he gave me attitude and talked back rudely and this is not my first time this has happened I want to be treated better and nicer I would want someone who actually cares about what’s wrong with the vehicle and one of your technicians yellow marker exploded in the engine bay and left it like that for it to harden up and didn’t tell me anything or clean it up and there is the plastic wrap inside the engine filter like they just left it in there.
2/19/2025
Edward H. VERIFIED CUSTOMER
Great customer service.
2/19/2025
Sanjay P. VERIFIED CUSTOMER
Good service
2/19/2025
Rachael E. VERIFIED CUSTOMER
I was 20 minutes late and still accommodated quickly and efficiently. Oscar was friendly, helpful, thorough. I appreciate great customer service and care. Thank you!
2/19/2025
Ramona M. VERIFIED CUSTOMER
He was very polite and answered all my questions.
2/19/2025
Melchor L. VERIFIED CUSTOMER
Thank you so much Ruben for the suggestions and speedy assistance to fix the recall of my car. I really appreciate your help.
2/19/2025
Guia A. VERIFIED CUSTOMER
Job well done.
2/19/2025
Ricardo C. VERIFIED CUSTOMER
Excelente servicio y rapido, muy profesional el servicio del senor Ramiro Montes, quede muy satisfecho.