I went in for the recall on my Honda CRV and had an appointment for an oil change as well. I told Joseph this. Nothing was mentioned to me about the Fuel Induction/Throttle Body Service that is recommended. When I picked up my car Joseph was at lunch so someone else helped me and gave me the paperwork and my keys and I was told my car was parked in the lot. I got to my car and the smell of gasoline was very strong inside so I drove with the car windows down. I wish I was warned about the smell. When I got home I looked at my paperwork and there was no Multi-Point Inspection report attached. The main reason I take my car to Honda is for this report. I’m very disappointed. Would it be possible to send me the report? My email is
6/15/2025
Sylvia R. VERIFIED CUSTOMER
I should of known it would be very busy for Saturday. As for Mr. Marquez, I have no bad things to say about him. I was greeted very professional like, as I sit in my car for someone to assist me.
6/15/2025
Mike Or. VERIFIED CUSTOMER
I was extremely satisfied with the professional and courteous service I received from Robert Gonzalez.
6/15/2025
Lorenda . VERIFIED CUSTOMER
They promise that the car will be ready in 1 and a half hour but I waited for 2 hours. I had to call the service dept to ask about the status of my car. The txt that the car is ready was late. I already approached my service advisor. Why do we have to look for our own car when it’s done unlike in other Honda dealership somebody drives the car park it in front of the service dept. You can also request to have it washed
6/15/2025
David C. VERIFIED CUSTOMER
Service was fine and I was out of there fairly quickly. My only gripe is that no one welcomed me when I got in and was waiting for about 5-10 mins for someone to greet me and get me checked in.
6/15/2025
Jose S. VERIFIED CUSTOMER
Great job!!!
6/15/2025
Yesenia G. VERIFIED CUSTOMER
Leo was amazing, he made me feel comfortable on my visit. He explained everything very well and answered all my questions/concerns. Thank you!
6/15/2025
Hiromi W. VERIFIED CUSTOMER
"Check tire pressure" light was on when I got my car back. I was told the service dept will check the brake and tire as part of the maintenance check including the oil change.
6/15/2025
Sam P. VERIFIED CUSTOMER
This time no one called with recommendation just wrote denied.
6/15/2025
Carolyn W. VERIFIED CUSTOMER
Great Service Representative.
Always takes time to explain in detail what needs to be done to your vehicle.
6/15/2025
Luis M. VERIFIED CUSTOMER
I don’t like that I was discouraged by the tech to not check my car about issues I’m experiencing with the steering wheel when driving on the highway. Very condescending, this isn’t the first time I’ve experienced “annoyed” attitude by the service team. The only positive experience I’ve had at Honda was when I purchased the car, everything after was been disappointing. You guys need to train these guys a little better.
6/15/2025
Jose H. VERIFIED CUSTOMER
Exelent service Aron explained what they will work on and suggested the service that it supposed to be done thank you great job
6/15/2025
Maria H. VERIFIED CUSTOMER
Excellent customer service, Jonathan is awesome i appreciate his professionalism. .
6/15/2025
Eddie Albert. VERIFIED CUSTOMER
Great service like always
6/15/2025
Anna P. VERIFIED CUSTOMER
Manny is very helpful with
6/15/2025
Shawndel M. VERIFIED CUSTOMER
Yes everything was correctly and timely.
6/15/2025
Latasha M. VERIFIED CUSTOMER
He always goes beyond
6/15/2025
Kalpa W. VERIFIED CUSTOMER
Adviser didn’t listen customer concerns and didn’t give proper answer
6/15/2025
Victor W. VERIFIED CUSTOMER
Thank You! Trevor Rodriguez provided 200% excellent customer service!
Trevor was very professional and honest! Trevor provided excellent communication throughout the day and ensured my questions were fully answered.
Many Thanks to Trevor and the entire Norm Reeves Service Center Team!
I would definitely return in the future!