Not the best experience with the service tech I was dealing with.
9/6/2025
Ramiro A. VERIFIED CUSTOMER
Vehicle was not returned how I brought it in. Also rear brakes were at 6mm not 3mm as stated on the inspection sheet.
9/6/2025
Liliana M. VERIFIED CUSTOMER
I had the pleasure of working with Miguel Cabrera as my service adviser, and he was absolutely phenomenal. After driving over a nail, I needed a tire replacement, and Miguel made the entire process seamless. His communication was outstanding—he kept me updated on the repair progress every step of the way. Miguel’s professionalism, attention to detail, and genuine customer care truly stood out. I greatly appreciate the excellent service and would highly recommend Miguel to anyone in need of reliable and top-quality assistance.
9/6/2025
Andy P. VERIFIED CUSTOMER
Awesome
9/6/2025
Susan R. VERIFIED CUSTOMER
I love dealing with Norm Reeves Honda service department. I bought my 1st Honda from them and though I did not buy my 2nd one thru Norm Reeves I have chosen now get my car serviced by Norm Reeves and working Miguel was a pleasure. He is knowledgeable and I did not experience pressure to get unnecessary service performed on my car as I did the other dealer. Great job!
9/6/2025
Duane K. VERIFIED CUSTOMER
Wish you would bring back coffee and snack counter, but understand that a few people would screw that up
9/6/2025
Sylvia R. VERIFIED CUSTOMER
Customer service was excellent!
9/6/2025
Leslie B. VERIFIED CUSTOMER
After having my vehicle serviced due to its routine maintenance service, a maintenance light came on. Today I was finally able to stop in to have the problem rectified. After waiting an hour for a maintenance team member to check out my vehicle, I was told that there was nothing wrong with my car. The maintenance light was turned off and I left. While driving back home, the light went back on again. Now I have to bring my vehicle back a second time! This is ridiculous and I’m not satisfied with Norm Reeves Honda.
9/6/2025
Rafael C. VERIFIED CUSTOMER
Thanh was very accommodating, he made my visit very pleasant. He made sure I was taken care of and finished the job very quickly.
9/6/2025
Pamela P. VERIFIED CUSTOMER
Thank you for the straightforward assessment about the check up on my vehicle and was happy for the prompt service.
9/6/2025
Jonelle G. VERIFIED CUSTOMER
Took my car in for multiple repairs and everything was completed within the 2 hours promised. No other dealership can beat that outstanding perfect service. A huge thanks to Mr Miguel Cabrera and his service team. Can NEVER be defeated nor compared. Always humble and giving the BEST of service. Keep up the amazing work. Thank you Sir! From me to you, a huge bow of gratitude. Have an amazing weekend.
9/6/2025
Guadalupe D. VERIFIED CUSTOMER
Manny was so very helpful and made my concerns a priority. He was so very kind to also expedite my service visit. So happy with my maintenance experience.
9/6/2025
Valerie M. VERIFIED CUSTOMER
Anthony is the best. No one takes care of customers like Anthony
9/6/2025
Ricardo G. VERIFIED CUSTOMER
Awesome service tech.will ask for uim next time
9/6/2025
Tatyana B. VERIFIED CUSTOMER
Joseph provided great customer service & understanding of my needs. I appreciate the quality he delivered, the smile, and friendliness! Thank you
9/6/2025
Dona W. VERIFIED CUSTOMER
Leo is a great Honda Advisor! I’d recommend to all my friends and family
9/6/2025
Stephen P. VERIFIED CUSTOMER
Manny was very professional and knowledgeable. He explained everything and easily answered all of my questions. He was proficient and made the process quick and easy.
9/6/2025
Felipe M. VERIFIED CUSTOMER
You dealership did not complete the service that I paid for. I purchased a new replacement key fob with attached alarm remote. I waited for over two hours and once I was told the car was ready, I assumed the new key fob was programmed to turn alarm on and off. When I got home, I noticed that the new key did not work for the alarm. Now I have to return to your dealership again to get this fixed. Meaning I have to take time off from work to get this taken care of.
9/6/2025
Melenie R. VERIFIED CUSTOMER
Miguel Cabrera had great customer service. He was professional and knowledgeable.
9/5/2025
Evelyn R. VERIFIED CUSTOMER
Julie gave me amazing support with my service and provided information on which department to call for the questions she wasn’t able to answer.